Sims 4 crashing during game play
Hi my game keeps crashing during the game play. It never crashes if i'm in build mode or if i'm in create a sim. My computer has everything that it need to play the game. Last month, it was the worse...
Forum Discussion
@Audr3y16 There's plenty more you can do. One simple test is to play with your computer completely offline. Sign into Origin and put it in offline mode, then turn off wifi and/or pull the ethernet cable.
If that doesn't help, try a clean boot. The idea is to make sure there's nothing running alongside the game that could possibly interfere. Here's how to do it:
https://www.windowscentral.com/how-clean-boot-windows-10
If that doesn't help either, please run another dxdiag, so I can see if there are any new helpful errors.
Nothing worked. ☹️
@Audr3y16 Okay, the next step is to run a couple of commands to check Windows system files. Here's how:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
- Post the message you receive here
If this doesn't help, let me know. Also, are you seeing crashes in the same parts of the game as you did before? Or can you not play at all now?
Well my game is crashing all of sudden as well. It'll get to the green diamond and crashes out. The September update has rendered this game completely unplayable. I've done ALL of the troubleshooting ideas, sfc, dism, clean boot, uninstalled all of my gpu drivers in safe mode, made sure all of my drivers for my 5700XT were updated and yet nothing. I even uninstalled both Origin and Sims 4 as well and nada. It's clearly something within the latest update that's causing this. I have other titles from EA and they work just fine, this is the only game that's having trouble, is there fix coming to fix this?
@BlackHatSims Given that your game is crashing right away, and that you've tried almost everything else, this may well be caused by a Windows security update. But of course those updates are important in their own right, and uninstalling one should not be done lightly. I wrote a similar post on the same subject yesterday:
https://answers.ea.com/t5/Technical-Issues-PC/Sims-4-Crashing-on-start-up/m-p/8200576#M151367
If you would like to avoid uninstalling the update, there may be other steps you can take. I don't have the latest Windows build myself, so I can't test on my own, but let me know if you'd like suggestions on steps that might help.
Hi, the first thing didnt find an error.
This is the message that I received after the second thing you ask me to do
Windows Resource Protection found corrupt files but was unable to fix some of them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.I can play the game but only for a couples of minutes. I think the crashes after 3 minutes. When this is happening, the game just close and there is no message.
Thank you so much for your help
@Audr3y16 Please filter the CBS log to show only the entries pertaining to sfc. Type cmd into the search box in the lower left corner of your screen, and click on Command Prompt. Then copy and paste this command into the window, and enter:
findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt
Then attach the log to a post here. The corrupt files mentioned might be nothing, a simple mismatch that can be disregarded. But it's worth checking.
Community Highlights
- EA_Cade11 months ago
Community Manager
