Sims 4 crashing during game play
Hi my game keeps crashing during the game play. It never crashes if i'm in build mode or if i'm in create a sim. My computer has everything that it need to play the game. Last month, it was the worse...
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@Audr3y16 Okay, the next step is to run a couple of commands to check Windows system files. Here's how:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
- Post the message you receive here
If this doesn't help, let me know. Also, are you seeing crashes in the same parts of the game as you did before? Or can you not play at all now?
Well my game is crashing all of sudden as well. It'll get to the green diamond and crashes out. The September update has rendered this game completely unplayable. I've done ALL of the troubleshooting ideas, sfc, dism, clean boot, uninstalled all of my gpu drivers in safe mode, made sure all of my drivers for my 5700XT were updated and yet nothing. I even uninstalled both Origin and Sims 4 as well and nada. It's clearly something within the latest update that's causing this. I have other titles from EA and they work just fine, this is the only game that's having trouble, is there fix coming to fix this?
@BlackHatSims Given that your game is crashing right away, and that you've tried almost everything else, this may well be caused by a Windows security update. But of course those updates are important in their own right, and uninstalling one should not be done lightly. I wrote a similar post on the same subject yesterday:
https://answers.ea.com/t5/Technical-Issues-PC/Sims-4-Crashing-on-start-up/m-p/8200576#M151367
If you would like to avoid uninstalling the update, there may be other steps you can take. I don't have the latest Windows build myself, so I can't test on my own, but let me know if you'd like suggestions on steps that might help.
Yes, I am having the same exact issue after trying everything suggested. Even the Windows security update rollback.
I read another poster's response about disabling the latest update which I have btw but I'm not willing to do that just yet however, looking back last Tuesday is when I got the update from Microsoft but I hadn't played the game until Thursday with no issues and on Friday is when all the trouble started. So it's either the Windows update or the September update but I'll un-install the Windows update to see if it's the culprit or not and I'll report back.
@Chonkerino Please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Please also list the troubleshooting steps you've already taken to try to resolve this issue. "Everything" covers a lot, and there are quite a few suggestions floating around that you may or may not have tried.
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