Hi my game keeps crashing during the game play. It never crashes if i'm in build mode or if i'm in create a sim. My computer has everything that it need to play the game. Last month, it was the worse. I couldn't even play 1 minute. My friend fixed the game for me. The problem was that the game did not open in 64bitz. After the september update, my game gegan to crash again. I have no mods or cc.... ☹️ It's very frustating
@Audr3y16 Please filter the CBS log to show only the entries pertaining to sfc. Type cmd into the search box in the lower left corner of your screen, and click on Command Prompt. Then copy and paste this command into the window, and enter:
findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt
Then attach the log to a post here. The corrupt files mentioned might be nothing, a simple mismatch that can be disregarded. But it's worth checking.
Voila 🙂
Yes, I am having the same exact issue after trying everything suggested. Even the Windows security update rollback.
I read another poster's response about disabling the latest update which I have btw but I'm not willing to do that just yet however, looking back last Tuesday is when I got the update from Microsoft but I hadn't played the game until Thursday with no issues and on Friday is when all the trouble started. So it's either the Windows update or the September update but I'll un-install the Windows update to see if it's the culprit or not and I'll report back.
@Audr3y16 Sorry for the delay; I wanted to ask someone else about the files listed in your CBS log. Since they're all about Windows Defender and PowerShell, they're unlikely to be the cause of the issue. Now that you've run DISM and sfc though, does your game still crash? Please remove your TS4 game folder, if you've put it back in Documents\EA.
If that doesn't help, please try another clean boot.
If that doesn't help either, then you might also be affected by the recent Windows security update, even though your error logs were initially different. It's certainly never recommended to uninstall a security update though, so you might be stuck waiting for Windows to fix the issue.
@Chonkerino Please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Please also list the troubleshooting steps you've already taken to try to resolve this issue. "Everything" covers a lot, and there are quite a few suggestions floating around that you may or may not have tried.
It's not really working better. Is there a way to know that it's really the windows update without uninstalling it? I would like to know in case it's not that.
@Audr3y16 Right now, I don't know of another way. In theory, you could uninstall it just long enough to launch the game, then reinstall it immediately afterwards. I understand why you wouldn't be comfortable doing that though. I would love to troubleshoot this myself, but I don't have 1903 yet. I've asked around a bit to see whether other people might have suggestions or workarounds, and I'll get back to you if there's anything useful to share.
Ok thank you so much for your help!
@Audr3y16 There are a couple of things you can try, if you're still interested in experimenting. I don't know whether they'll help without uninstalling the Windows security update, but at the very least, it would be good to know that nothing worked.
Please set exceptions, in all antivirus/firewall programs you have installed, for both Origin.exe and TS4_64.exe. Please also set an exception in Controlled Folder Access (a feature of Windows Defender) for both. It should only be necessary to add TS4_64.exe, but might as well be thorough. Here's how to change Controlled Folder Access settings:
https://crinrict.com/blog/2019/03/windows-10-defender-controlled-folder-access.html
Please also remove your entire Sims 4 game folder from Documents\Electronic Arts while testing. A clean folder will spawn each time you launch the game, as long as it gets far enough. Be sure to delete this clean folder after each test.
In addition, temporarily disable OneDrive (no need to uninstall it) while testing. Here's how:
https://www.windowscentral.com/how-disable-or-uninstall-onedrive-windows-10
If these steps don't work, please try all of it again, this time adding another clean boot. Here are the same instructions as before:
https://www.windowscentral.com/how-clean-boot-windows-10
I understand how frustrating this must be, but the more information we have, the sooner we might find a solution. All we know right now is that some people with the security update can still play, and that uninstalling it doesn't help everyone. More information is always useful.
Community Manager
