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Audr3y16's avatar
6 years ago

Sims 4 crashing during game play

Hi my game keeps crashing during the game play. It never crashes if i'm in build mode or if i'm in create a sim. My computer has everything that it need to play the game. Last month, it was the worse. I couldn't even play 1 minute. My friend fixed the game for me. The problem was that the game did not open in 64bitz. After the september update, my game gegan to crash again. I have no mods or cc.... ☹️ It's very frustating

24 Replies

  • Audr3y16's avatar
    Audr3y16
    6 years ago

    I tried everything you said and it didn't change anything. So, I uninstall the last security update from windows. I tried to play with my saves and the game crashed. After, I played with a clean folder. And i played for a long time. I didin't crash. So I tried putting my save in the new folder and the game crashed again. 

    Is my save files the problem?

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @Audr3y16  That's interesting; thanks for the update.  You tried using a clean game folder a couple of times before, where your saves wouldn't have been loading, and that never helped.  But apparently the combination of uninstalling the security update and removing your existing saves fixed the problem?  What happens if you leave your old saves out of the game folder, but you try to load a new save that you've just created today?  I'm just wondering whether the problem is something about your old saves, or whether it's the fact that there are any saves at all in the game folder.

  • Chonkerino's avatar
    Chonkerino
    6 years ago

    @puzzlezaddict Thanks for the tip! I suspected that Riva Tuner Statistics Server had been causing my DirectX crashes but disabling it had no material effect on the game, the crashes persisted with the same frequency and severity--CTD often, BSOD only slightly less often.

    I'll share that what ultimately fixed the issue for me was to run a BIOS update on my motherboard. It was running a years-old and very out of date BIOS--that predate all of the most recent predictive execution security fixes and the like.

    After updating BIOS and ensuring that all of my device drivers were up-to-date and Windows was updated to 1903, all of the random/intermittent CTD and BSOD completely stopped.

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