Since the last update my game has been randomly crashing during build mode. I have tried it without mods, didn't help. Cleared my cache, made it worse somehow. Before this it would crash maybe 10-15 minutes into a build, now if I enter build mode and select an item I want to place, it crashes as soon as I try to move said item. It's making the game completely unplayable. I've also attached a screenshot of the Reaper's Rewards event screen. The live mode rewards are completely bugged. I cannot claim them and they do not show up in the game itself. The cas items do work though.

@Ajade_x The crashing in DirectX 9 mode is common with Intel Iris Xe graphics chips, as your laptop has. Why exactly this happens, on a hardware/driver level, is beyond my understanding, but the errors are very clear, and everyone who's tried DirectX 11 mode has said it fixed the issue. Since DX11 mode is going to be the standard in the near future, this is a problem that will resolve itself. For the missing items, can you buy any others, for example the Green Lady's Lost Tome? (That should show up during week 2.) What expansion/game/stuff packs do you own? If you compare the tasks you've been offered with the ones in various online guides, were you missing any? I ask because some tasks are tied to certain packs, and perhaps the game is skipping items—for example the skill books and potions—that you could get another way, the idea being that you can still earn all unique rewards with only the base game.

Sims 4 crashing in build mode since latest update + Reaper's Rewards are bugged

11 Replies

puzzlezaddict
Hero+
8 months ago
@Ajade_x The items you can't claim should be buyable in-game now. Please let me know if you can find the freezer boney, for example; you can search for boney in Build/Buy if you don't know where to find it.

For the crashing, what item(s) are you selecting, or does it not matter? Can you build on a different lot, or in a different save? Please test both and let me know.

Please also run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Ajade_x
8 months ago
Hi! I cannot find the items in build mode. Tried searching boney and it didn't show up.
For the crashing, it doesn't matter. Any item seems to crash the game at some point. Have had that happen in different lots and saves too. I've attached the dxdiag below.
Thanks!! 🙂
DxDiag.txt96 KB
techturndudebro
8 months ago
I am having the same issue, it does not matter what lot i am using or how small the build or changes made are, any attempt to return to manage worlds after entering buildmode causes the main screen to go black while still displaying the games frame (ie the items menu and build mode buttons) and any attempt to close out other than through task manager does not work. The game worked normally on Monday, but by Wednesday it was crashing as described above. As far as im aware I did not update the game in-between so im unsure why this is occuring
puzzlezaddict
Hero+
8 months ago
@Ajade_x For the crashing, please try forcing the game to run in DirectX 11 mode. Open your EA App game library, click Sims 4 > Manage > View properties, and enter -dx11 in the command line box.

For the missing items, I double-checked my game, and the boneys are under Decorations > Misc, and they do show up in a search. I'm not sure why you can't find them, but as a test, please move accountDataDB.package to the desktop. It's in Documents > Electronic Arts > The Sims 4. Don't delete it though—if it's broken, as in, removing it and letting the game generate a new one fixes the issue, I'd love a copy to poke at myself. If you're willing, please upload it to a third-party filesharing site (e.g. Google Drive) and link it here.

If you still can't see the item, please repair the game and test again, still with no mods or custom content present.

@techturndudebro Please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Ajade_x
8 months ago
Hi! So for the crashing, running the game in dx11 worked!🙂
I only played for about 30 mins but no crashing. Just to double check, I went back and removed the command and sure enough, game crashed in build mode almost instantly. Thanks a lot! Any idea why that might happen?
And for the missing items, both generating a new accountDataDB.package and reparing the game did not help. Also something I've just noticed is that weirdly enough I cannot see the boneys, but I can find the grimaphone.
puzzlezaddict
Hero+
8 months ago
@Ajade_x The crashing in DirectX 9 mode is common with Intel Iris Xe graphics chips, as your laptop has. Why exactly this happens, on a hardware/driver level, is beyond my understanding, but the errors are very clear, and everyone who's tried DirectX 11 mode has said it fixed the issue. Since DX11 mode is going to be the standard in the near future, this is a problem that will resolve itself.

For the missing items, can you buy any others, for example the Green Lady's Lost Tome? (That should show up during week 2.) What expansion/game/stuff packs do you own? If you compare the tasks you've been offered with the ones in various online guides, were you missing any? I ask because some tasks are tied to certain packs, and perhaps the game is skipping items—for example the skill books and potions—that you could get another way, the idea being that you can still earn all unique rewards with only the base game.
agikaszabo
6 months ago
you saved my kitchens. Now i can build top shelfs, before it just crashed the game if i wanted to place them. Thank youuuu . So so so much ! ❤️
carjeajoh
Rising Novice
3 months ago
I am having the same problem. All my drivers are up to date and yet build mode is still crashing even when changing lots. What's going on? :(
puzzlezaddict
Hero+
3 months ago
carjeajoh Did you try DirectX 11 mode? If not, please do so now.

If that doesn't or didn't help, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
1949feaac53d7082
Newcomer
15 days ago
Hey I'm also having this issue with the game crashing in build mode. But it's not giving me the option of view properties.