Game Not Loading Menu After Update May 2026

Please try the clean folder approach described here: 📓[GUIDE] Clean User Folder Approach | EA Forums - 12690428 

If this doesn't help, what platform are you playing on ? PC or Mac ?

PC, I’m beginning to wonder if it’s an issue with my laptop and not the game.  I’ve had an issue similar to this before and it resolved itself but it wiped all of my saves

Hi babyghost2319​ 

moving this to the PC tech forum then. Someone else will assist you further

Could you post your Computer's DxDiag?

•  Press Windows-Key + R
• Type: DxDiag
• Click on Save all Information.
• Attach the Text File to your post

Every time i try to post the DxDiag, I'll copy it from the file, paste it into the reply box, and hit reply but it's not showing up as a posted reply

babyghost2319​  Don't copy and paste the text; attach the entire file to your post.  Click the paper clip (Attachment) icon included with the other formatting buttons and choose the file, and it should work.

DxDiag attached

babyghost2319​  Your dxdiag is full of generic system errors, nothing related to Sims 4.  So please start with a couple of basic checks of your Windows system files:

• Click Windows key-X and select "Powershell (Administrator)" or "Windows Terminal (Administrator)" , whichever you see
• In the window that appears, copy and paste "DISM.exe /Online /Cleanup-image /Restorehealth" without quotes, and enter
• The system will take a little while to validate; if it throws an error, please list it
• Otherwise, copy and paste "sfc /scannow" without quotes into the window, and enter
• Post the message you receive

Restart your computer, open Windows Settings > Update & Security, click the box to check for updates, and if any install, restart again afterwards.

For the game issue, the cause might be your computer's relatively small page file.  This is where the processor stores data that would normally be in RAM but doesn't fit.  Your laptop only has 8 GB installed memory, 2 GB of which is reserved for the graphics chip, so the page file would be heavily utilized.  Point is, please increase the size.  Here's how (option three):

https://www.elevenforum.com/t/manage-virtual-memory-paging-file-in-windows-11.8618/#Three

Set the minimum to 12288 and the maximum to 16384, and restart the computer.

Windows PowerShell

Copyright (C) Microsoft Corporation. All rights reserved.

PS C:\Users\molly> DISM.exe /Online /Cleanup-image /Restorehealth

Deployment Image Servicing and Management tool

Version: 10.0.26100.8972

Image Version: 10.0.26200.8973

[==========================100.0%==========================] The restore operation completed successfully.

The operation completed successfully.

PS C:\Users\molly> sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.

Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

PS C:\Users\molly>

babyghost2319​  That's fine, sfc didn't find anything it needed to fix.  So please try increasing the page file, as described.