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confession872's avatar
2 years ago

Sims 4 crashing in CAS

Hi! I just got a brand new gaming laptop, and have started up the Sims 4 fresh. I've really only been in CAS so far, and it seems like every other session or so my game suddenly freezes, usually while I'm interacting with the CAS UI. Sometimes it unfreezes and is fine, but other times it crashes completely and I lose everything. I've tried removing custom content (I don't have any script mods) and repairing the game, but it doesn't seem to make a difference. I've attached a dxdiag for my computer, as well as the text associated with Window's performance reliability on that last crash. Any help would be much appreciated, thank you!

1 Reply

  • @confession872  Thanks for the dxdiag and crash info.  The Sims 4 crash in your dxdiag and the one you've listed separately are probably the same crash, and it's an access violation, too generic of an error to be much use here.  Removing mods and cc and repairing the game are the two most obvious fixes, and you've already done them.

    Now, please disable Game Mode and Game Bar, both under Windows Settings > Gaming.  The XBox Gaming Overlay crashed at least once recently.  So has a component of McAfee, so I'd suggest testing Sims 4 with McAfee disabled.  As long as you don't do anything else at the same time, your computer should be safe, and you can obviously reenable it when you quit or the game crashes again.

    If that doesn't help, please test in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs.

    If that doesn't help either, please try playing in a clean boot:

    https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

    The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described, including McAfee.

    When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

    Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.  If this helps, you can selectively reenable