Forum Discussion

Sevreign's avatar
Sevreign
12 months ago

Sims 4 Crashing in Live Mode 7/1/2024

Which language are you playing the game in? US English How often does the bug occur? Every time  What is your current game version number? PC:1.107.151.1020 What expansions, game packs, and stu...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
12 months ago

@Sevreign  Are these crashes happening in a new save in a clean user folder?  I just want to make sure before I send you down a rabbithole, considering you've already done a lot of troubleshooting yourself.

I'd also like to see a new error report from the Reliability Monitor to make sure you're still getting exactly the same crashes as are in your dxdiag.  Those crashes don't have timestamps and could in theory be from before one or another of your interventions.  Please launch the game again (still new save, still clean folder, no mods or cc) and let it crash.  Then hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for an error that happened at exactly the time of this crash.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

  • Sevreign's avatar
    Sevreign
    12 months ago

    This time Live Mode lasted 5 minutes although nothing was selectable and the needs bars were green but at 0, totally weird.

    Anyways the crash report:

    Description
    Faulting Application Path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_DX9_x64.exe

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: TS4_DX9_x64.exe
    Application Version: 1.107.151.1020
    Application Timestamp: 665a58a3
    Fault Module Name: ntdll.dll
    Fault Module Version: 10.0.22621.3733
    Fault Module Timestamp: 67ca8829
    Exception Code: c0000005
    Exception Offset: 0000000000021608
    OS Version: 10.0.22631.2.0.0.768.101
    Locale ID: 1033
    Additional Information 1: 2c1c
    Additional Information 2: 2c1c17624a78d7b25b9a52d6ea95d16c
    Additional Information 3: 6e55
    Additional Information 4: 6e55be8c11cde9fd6bd024d92b0b1068

    Extra information about the problem
    Bucket ID: 8e80e5708b2c1627f665f86d060c3932 (1613969188618778930)

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      12 months ago

      @Sevreign  Again, was this in a clean user folder with absolutely nothing added back to it?  Messed up needs bars sounds very much like a mods/custom content issue, although that is of course not the only cause.  But since the fixes for those other causes are somewhat inconvenient and/or time-consuming, it would be best to eliminate third-party content first.

      This error itself is an access violation, too generic to be of much use by itself, but the faulting module is a core component of Windows.  This component is unlikely to be corrupt itself, since your computer presumably still works in general; it's more likely that the game is misusing the resource.  Still, if the problem happens without mods or cc and you want to address potential issues on the Windows side, a repair install would be relatively quick and simple.  Here's how (option two):

      https://www.elevenforum.com/t/repair-install-windows-11-with-an-in-place-upgrade.418/

      This shouldn't delete any of your data, but if you get to step 14 and are NOT asked to keep personal files and apps, back out and start over.

      • Sevreign's avatar
        Sevreign
        12 months ago

        @puzzlezaddict No mods/CC, clean user folder.

        Just did the windows repair thing, everything went well it seems but unfortunately the problem with The Sims 4 remains unsolved. 

        The new crash report after the repair. Again with no mods/CC and clean user folder.

        Description
        Faulting Application Path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_DX9_x64.exe

        Problem signature
        Problem Event Name: APPCRASH
        Application Name: TS4_DX9_x64.exe
        Application Version: 1.107.151.1020
        Application Timestamp: 665a58a3
        Fault Module Name: TS4_DX9_x64.exe
        Fault Module Version: 1.107.151.1020
        Fault Module Timestamp: 665a58a3
        Exception Code: c0000005
        Exception Offset: 00000000012c0734
        OS Version: 10.0.22631.2.0.0.768.101
        Locale ID: 1033
        Additional Information 1: 7e23
        Additional Information 2: 7e23c60f1508d05736fd79f3955ed16d
        Additional Information 3: 3f7b
        Additional Information 4: 3f7bc23af649a8707791477b86c1687d

        Extra information about the problem
        Bucket ID: 435e0c4d37399e7937d4225556b72480 (1717035107857409152)

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,061 PostsLatest Activity: 2 days ago