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Please open YOUR OWN THREAD if you have further issues.
Here's a few known info so far: http://answers.ea.com/t5/The-Sims-4/Info-Sims-4-Crashes/m-p/3586547
Same issues, nothing works.
Specs: Dell Inspiron 1500, 8GB RAM, Win7 x64. The laptop has enough resources, everything is fully patched, drivers updated and SIMS4 is on the latest version.
My husband (an IT administrator) looked at the Windows Resource Monitor whilst starting the game in windowed mode, he noticed something interesting: The TS4.exe crashes every time after he sees the memory usage of the program increase to just under 4GB (about 3870MB). It does not matter whether the game is on pause, or on normal play speed or on high speed play. This is also reproducable and tested several times:
To test if someone has something similar: Press Start->Run and type "resmon.exe". This starts the Resource Monitor, where you can see the memory usage of every process in detail in the memory tab. Start Sims4 in a windowed mode, go into your household (pause or not makes no difference) and watch TS4.exe memory usage rise. Once it reaches around 3963000KB memory, the game will crash.
@jaanne123 wrote:Same issues, nothing works.
Specs: Dell Inspiron 1500, 8GB RAM, Win7 x64. The laptop has enough resources, everything is fully patched, drivers updated and SIMS4 is on the latest version.
My husband (an IT administrator) looked at the Windows Resource Monitor whilst starting the game in windowed mode, he noticed something interesting: The TS4.exe crashes every time after he sees the memory usage of the program increase to just under 4GB (about 3870MB). It does not matter whether the game is on pause, or on normal play speed or on high speed play. This is also reproducable and tested several times:
- When the game starts and you have to press play, the TS4.exe process stays at around 900MB memory usage
- When the game is in the city overview, the TS4.exe process takes around 1100MB memory usage
- When a household is entered (only one is created so far), the game starts paused, but the TS4.exe memory usage steadily increases to around 3870MB, and then it crashes. At around 3710MB the first hiccups start. At 3870MB, the TS4.exe permanently hangs and if you click on the game, the APPCRASH window appears.
To test if someone has something similar: Press Start->Run and type "resmon.exe". This starts the Resource Monitor, where you can see the memory usage of every process in detail in the memory tab. Start Sims4 in a windowed mode, go into your household (pause or not makes no difference) and watch TS4.exe memory usage rise. Once it reaches around 3963000KB memory, the game will crash.
Have you heard anything from EA or made any further progress? This seems roughly consistent with what I'm seeing as well. It's not that the game's running out of memory, because I never get close to maxing out the RAM, but nevertheless it always crashes with about the same amount of RAM in use. That may be a red herring, or it may be something.
Either way I'd like to hear a response from EA on this or I'm going to have to see if Origin's Great Game Guarantee is more than lip service.
@jaanne123 wrote:Same issues, nothing works.
Specs: Dell Inspiron 1500, 8GB RAM, Win7 x64. The laptop has enough resources, everything is fully patched, drivers updated and SIMS4 is on the latest version.
My husband (an IT administrator) looked at the Windows Resource Monitor whilst starting the game in windowed mode, he noticed something interesting: The TS4.exe crashes every time after he sees the memory usage of the program increase to just under 4GB (about 3870MB)...
Same here, 3500+ RAM.
When memory load limit get on game loading or saving ,then game crahes.
And if i load gamesave 42mb it loads normally,
but after no actions next save alredy 62mb and game crashes for sure.
And all that admin run and deleting folders sure dont work.
i7-3770K 16 RAM GTX680 Win 8.
Game directory on hdd, saves on ssd.
btw thx 4 32bit app.
