Sims 4 crashing issues.

What type of computer are you using. I know they have a laptop mode in the settings. I'm using alienware and even the demo has crazy crashing issues. It's not like it's crashing for everyone, so I don't know what the difference is between you guys and the people who rate it well.

[Unauthorized link removed]

Try this. It might help you.

I saw that "fix" the other day, it's a scam. You have to complete surveys  or install software before it will give you the link and even if it does there's no guarentee it's genuine.

The delete your savegame solution appears to be working now. (I have renamed the save game folder: C:/users/*username*/My documents/Electronic Arts/The sims 4. A new saved game folder is generated by the game.) I had tried it before when the last patch wasn't out yet and it didn't work. But it does now! Memory usage does rarerly exceed 1.2 gig and is never over 1.3 with my current (midlow) settings. So if you have tried this before and it didn't work, it may be worth another try.

Good luck everyone!

Alas, earwax: I've started playing a little more, with resmon in the background. I made some new sims, and I gave my sims a job, and now the memory is rising again. And like clockwork, the 4GB memory mark (3884MB) the game crashes again.

Now I can start the game again, and it starts rising, by itself, even on pause.. I've checked the savegame folder, and it is about 23MB. The previous savegame folder was about 19MB.

Update from the husband: I have renamed the C:\Users\<USER>\Documents\Electronic Arts\The Sims 4 directory again, and restarted the game to re-create that folder. Exited the game, and copied the "saves" contents to the newly created folder's saves directory. I now have a "clean" Sims 4 directory with a savegame, and the memory isn't rising anymore.

If I now rename the newly created folder to sims4.working, and the old folder back to The Sims 4, and start the game, the memory starts increasing again! I don't have to do anything except continue the saved game, and once it reaches the 3880MB mark, it crashes again.

The problem appears to be in the personal game folder, somewhere, so did the following tests:

• Clearing the 3 cache folders (cache, cachestr, lotcacheddata) does not help at all (took the "broken" Sims 4 directory, removed the contents from those 3 dirs). The memory started rising again.
• After doing the previous step, I cleared the "Tray" folder. Does not help, the memory keeps rising again.
• I deleted the localthumbcache.package file. No help, the memory keeps rising again.
• Deleting all files in the root of the Sims 4 folder AND the Tray folder AND the 3 cache folders makes the "broken" folder stable again.

Note I did this with the second gamefolder that my wife started, (the one which worked for a little while until she made a new . The oldest gamefolder (pre latest patch) appears to be unsavable. I even tried to have sims create a completely new Sims 4 folder, and copy the "saves" contents over. It still appeared to start leaking memory.

I will let my wife have her laptop back, and let her play with the working copy of the game. Next time the game crashes (I am sure it will happen again), I hope I will be able to fix the game once again. I will use the simplest method, namely just renaming the original sims4 folder, and copying the saves back to the newly created folder.

Someone shouldn't have to be accompanied by someone tech savvy like me to play this game..It should be fixed. Clearly there is a bug somewhere that causes the application to crash after suddenly consuming about 3880MB memory.

I found a working fix here for the crashes:  <Removed. Please don't post links to shady fixed here>

Stop posting those youtube links. Those "fixes" are scams, and most likely do not work. Besides, it's also a crack for the game, which would make it illegal to post here anyway.

My wife started playing again. About an hour after the repaired game was being played, the memory started increasing again. She saved just before it crashed, but I'm not sure if that was such a good thing: I renamed the broken directory again, started Sims 4, waited for the folder to be recreated fully, then exited. Then I copied the savegames from the renamed directory and started again.

Unfortunately the memory started increasing again.

I then removed the broken folder and copied the previously fixed folder back. Now it works again, but then from a savegame from an hour ago. The memory is stable at about 1GB usage.

I asked my wife what she did before she noticed the memory started increasing again:

• One of the two sims went outside the house and had interactions with another sim, then the sim went to work. The other sim was already at work.

This fix here on youtube worked for me too <Please don't post links to shady fixes on here>

The problem of ram overloading hopeless.
I'm waiting for the patch.