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pomogitephz's avatar
pomogitephz
2 years ago

Sims 4 crashing June 2024

Hello. My game started crashig after patch from 28/05, i think.  I try to enter a family or a lot and the game just crashes without an error. I tried reinstalling it, launched it without mods (it st...
pc
pomogitephz's avatar
pomogitephz
2 years ago
@puzzlezaddict game worked stably for about 40 minutes, but then crashed again on the loading screen ☹️

I ran tests, but there was nothing new there.

The latest bug report is the same:

Problem Event Name: APPCRASH
Application name: TS4_x64.exe
Application version: 1.107.151.1020
Application timestamp: 665a58cd
Module name with error: StackHash_f07d
Module version with error: 10.0.22621.3733
Module timestamp with error: 67ca8829
Exception code: c0000374
Exception offset: PCH_A3_FROM_ntdll+0x00000000000A0AF4
OS version: 10.0.22631.2.0.0.256.48
Language code: 1049
Additional information 1: f07d
Additional information 2: f07d1a373121043d0c5b6bd138d5f40e
Additional Information 3: 9206
Additional information 4: 9206bff9307927b794541564709bb9f2

Additional information about the problem
Container ID: b5761c936d4b4c434b3b93a2873e8ba8 (1962324388912991144)
puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@pomogitephz  Was this while your computer was online or offline?  Is OneDrive running on this computer?  Even if you never deliberately use it, it could be periodically interfering with Sims 4.

  • pomogitephz's avatar
    pomogitephz
    2 years ago
    @puzzlezaddict computer was offline and the OneDrive was turned off, including in background processes
    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      2 years ago

      @pomogitephz  Please do a clean uninstall and reinstall of both Sims 4 and the EA App.  I wrote out detailed instructions here:

      https://answers.ea.com/t5/PC/CURRENT-ISSUE-Sims-4-DLC-shows-as-installed-won-t-load-in-game/m-p/12942151#uninstall

      When you reinstall, make sure to create a new folder, on the root level of the drive of your choice, into which you'll install Sims 4.  For example, C:\Games is fine, but not C:\Program Files\Games.  The Sims 4 user folder that you'll want to rename is the one you originally moved, that still has your saves and other user content inside it.  Revo won't delete it if it doesn't have "Sims 4" in its name.

      Please still use a new Sims 4 folder and play in a clean boot, at least initially.  If you get another crash, I'd like the associated crash dump.  Click Windows key-R and copy and paste this:

      %LocalAppData%\CrashDumps

      When you enter, you'll see a list of .dmp files.  If one of them is from Sims 4 or the EA App, please upload it to a third-party filehosting site (Google Drive, Dropbox, etc.) and link it here.  If you see a crash dump that was written at exactly the time the game crashed, I'd like that too.  But in either case, please only upload files from after you reinstalled the game.

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