My game also keeps crashing, sometimes 5 minutes in, sometimes 15. I have tried every single solution listed on the internet.
I play with no Mods or CC. I'm on a brand new PC. It will give me the 'windows has stopped responding' error message, which the only option is to close the dialogue box.
I've attached DXDiag and event manager error report.
These are all the things I've tried (I've done so many I may have forgotten some too!)
- played in windowed display
- lowered my graphics in the game
- downloaded DriverEasy and updated every single one
- downloaded Fortect and repaired all issues.
- reinstalled EA App and reinstalled the game
- updated windows (even updated it to windows 11)
- tested everything in 3DMark and got a 'legendary' score
- downloaded CoreTemp and tested CPU and GPU to see if overheating - they're not
- Moved the Sims 4 folder to my desktop
- downloaded a program to make sure my PC was compatible with the game - it is
- updated my DirectX and Visual C++ Redistributables
- started PC on a clean boot/safe mode - still crashed.
- deleted my saves and started fresh.
- deleted caches
- used 'repair' feature in EA app
- removed all in game inlays from all apps
- run in compatibility mode and run as administrator
- antivirus disabled/The Sims 4 is an exception (only use windows defender anyway)
- used command manager to complete DISM.exe /Online /Cleanup-image /Restorehealth and also sfc /scannow
Here is the Windows Event log:
Log Name: Application
Source: Application Error
Date: 5/10/2023 10:57:52 AM
Event ID: 1000
Task Category: Application Crashing Events
Level: Error
Keywords:
User: DESKTOP-EBDM4P1\Matt
Computer: DESKTOP-EBDM4P1
Description:
Faulting application name: TS4_x64.exe, version: 1.101.290.1030, time stamp: 0x64f13304
Faulting module name: TS4_x64.exe, version: 1.101.290.1030, time stamp: 0x64f13304
Exception code: 0xc0000005
Fault offset: 0x000000000100a4ec
Faulting process ID: 0x0x38CC
Faulting application start time: 0x0x1D9F73737F31C32
Faulting application path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe
Faulting module path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe
Report ID: 9adbde36-51b9-4068-a785-f8fa9f45eeba
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />
<EventID>1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2023-10-05T02:57:52.2100575Z" />
<EventRecordID>344</EventRecordID>
<Correlation />
<Execution ProcessID="1836" ThreadID="9816" />
<Channel>Application</Channel>
<Computer>DESKTOP-EBDM4P1</Computer>
<Security UserID="S-1-5-21-2055996594-2940687694-1078749498-1001" />
</System>
<EventData>
<Data Name="AppName">TS4_x64.exe</Data>
<Data Name="AppVersion">1.101.290.1030</Data>
<Data Name="AppTimeStamp">64f13304</Data>
<Data Name="ModuleName">TS4_x64.exe</Data>
<Data Name="ModuleVersion">1.101.290.1030</Data>
<Data Name="ModuleTimeStamp">64f13304</Data>
<Data Name="ExceptionCode">c0000005</Data>
<Data Name="FaultingOffset">000000000100a4ec</Data>
<Data Name="ProcessId">0x38cc</Data>
<Data Name="ProcessCreationTime">0x1d9f73737f31c32</Data>
<Data Name="AppPath">C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe</Data>
<Data Name="ModulePath">C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe</Data>
<Data Name="IntegratorReportId">9adbde36-51b9-4068-a785-f8fa9f45eeba</Data>
<Data Name="PackageFullName">
</Data>
<Data Name="PackageRelativeAppId">
</Data>
</EventData>
</Event>
Any help is greatly appreciated!! Would love to play this on my brand new PC!
