Forum Discussion

feedonthedead's avatar
feedonthedead
2 years ago

Sims 4 crashing on external ssd

Hi! I've downloaded the sims onto an external ssd (1tb sanddisk) in order to save space on my laptop. however my game keeps crashing - sometimes i will make it to cas and other times it will crash o...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@feedonthedead  Does the game crash with no mods or custom content at all?  Please test if you haven't already, and while troubleshooting, leave your mods and cc out until the game is otherwise stable.

If that doesn't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

When you get a crash, please also confirm that your external SSD is still connected and recognized by the system.  Additionally, make sure the cable is inserted securely and there's nothing that could jostle or put pressure on it while you're playing.

feedonthedead's avatar
feedonthedead
2 years ago

Thanks for the reply! I've removed all cc, mods and gshade. I got to cas and the game was working for around 10 mins before crashing. the ssd is still recognized and is secure. heres the dxdiag

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @feedonthedead  Two of the Sims 4 crashes in your dxdiag list a component of the Intel graphics driver as the faulting module.  The rest list a component of the VC++ runtimes, which could be corrupt but also could be fine—these runtimes need to interact with the graphics driver, which could be the cause of these crashes too.  So the first step here is to reinstall the driver.  You have a slightly newer driver than the most recent one HP offers for your laptop, so you'll need to clean-uninstall the current one first.  Here's how:

    https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

    You can get a fresh copy of the newest-available HP driver here:

    https://support.hp.com/us-en/drivers/hp-probook-450-g7-notebook-pc/29090065

    To be clear, you're only looking for the Intel driver, not the DisplayLink or Nvidia driver.  You may also land on a generic page that asks you to choose your OS; just choose Windows 11, then open the Driver-Graphics section and download the Intel driver.  Restart your computer after installing it and before trying to play.

    If you get another crash, please post a new dxdiag.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.51,955 PostsLatest Activity: 6 minutes ago