SIMS 4 CRASHING ON LAUNCH OCTOBER 2024
I am unsure what happened but one day I tried to boot up the sims 4 and it will launch then crash on the plumbob loading screen. I have uninstalled EA aswell as the sims 4, there are no mods, I have ...
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@camizbored To be clear, you moved the Sims 4 folder in Documents > Electronic Arts? If not, that would be the first step.
If that doesn't or didn't help, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
@puzzlezaddict Hi I'm having the same problem. First my save file I was making wasn't loading into one of the households so I tried fixing that. I took the The Sims 4 folder out of the Electronic Arts folder and put it on my desktop, but I think I made it worse because when I put everything back into the Electronic Arts folder (You know where it spawns when you open the game. Now the game opens but it crashes while on the loading screen. I can't even get to the main menu.
Edit: I did that dxdiag thing I followed the directions you left.
@Leannonme39 Does Sims 4 work properly if you remove the user folder from Documents > Electronic Arts and don't put anything back? Please test if you haven't already and let me know.
Your dxdiag lists a number of Sims 4 crashes, but they're all too generic to help with troubleshooting.
@FoxyLover04 You provided the dxdiag correctly, and it shows the problem: Sims 4 is crashing because the AMD graphics driver is crashing. But your laptop should be running the game with the Nvidia graphics card instead. So please tell it to do so: open Windows Settings > System > Display > Graphics settings, click Browse, find TS4_Launcher_x64, and choose the high-performance processor. Do the same for TS4_x64. Restart your computer and test.
If you get another crash, force the laptop to use the Nvidia GPU through the Nvidia Control Panel. Right-click the desktop, select the CP, choose Manage 3D Settings > Global settings, and choose the high-performance Nvidia processor. If this helps, you can remove the global setting and apply it only under Program settings, for TS4_Launcher_x64 and TS4_x64. But please test the global setting first—a few players have reported that the program setting doesn't work correctly.
@puzzlezaddict Yes it works. I was able to play normally.
I am having this problem as well.
@wakeupmeggie As a test, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.
If that doesn't help, please let me know exactly what happens when you try to play, as in, what you see on-screen, including any error message. Please also run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
here is the dixdiag
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