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tiamohyunjin's avatar
tiamohyunjin
2 years ago
Solved

sims 4 crashing on main menu after startup

I was having some problems with my gshade so i renamed my sims 4 folder and repaired the game but then my sims 4 would load the main menu and crash without warning. Sometimes it frezzes on the loadin...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    2 years ago

    @tiamohyunjin  Please remove GShade entirely, then repair the game: open your EA App game library, click Sims 4, and select Manage > Repair.  If the game still crashes, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

    If the game runs fine now, you can try adding back GShade, but please keep in mind that it hasn't been getting along well with Sims 4 lately.  That would be an issue for the GShade developers to address.

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@tiamohyunjin  Please remove GShade entirely, then repair the game: open your EA App game library, click Sims 4, and select Manage > Repair.  If the game still crashes, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

If the game runs fine now, you can try adding back GShade, but please keep in mind that it hasn't been getting along well with Sims 4 lately.  That would be an issue for the GShade developers to address.

  • tiamohyunjin's avatar
    tiamohyunjin
    2 years ago
    @puzzlezaddict idk if it has to do with gshade because the only problem i had was the shadows that were out of place but i'll try and let u know
  • TripleM7707's avatar
    TripleM7707
    2 years ago

    i’m having the same problem and i don’t think i even have GShade downloaded, what do i do?

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      2 years ago

      @TripleM7707  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

      If that doesn't help, please run a dxdiag and attach it to a post.

      https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

      • TripleM7707's avatar
        TripleM7707
        2 years ago

        Hello! I was able to start up the game and I re-enabled the script mods. The custom content didn’t show up when I clicked on the menu. What next?

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