sims 4 crashing on startup after maxis logo

@Peanutjelly231  This crash is due to heap corruption, which could be a software or a hardware issue.  Did this crash happen while you were trying to play Sims 4?  I ask because it cites a component of Windows as the faulting module, one that's not typically corrupt.

Regardless, it's a good idea to run a couple of basic checks on your Windows system files and uninstall and reinstall the VC++ runtimes Sims 4 uses.  Start with Windows:

• Hit Windows key-X
• Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
• Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
• The system will start validating soon. If it throws an error, please list it here
• After it reaches 100%, hit Windows key-X again
• Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
• Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
• Post the message you receive here

Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

Next, hit Windows key-i, select Apps, scroll down to the Microsoft Visual C++ Redistributables, and, for good measure, uninstall everything from 2010 onwards.  (If you have older versions, you can ignore them.)  Download fresh copies from Sereby, which is a well-known repository for Windows runtimes and has everything in one place.  Documentation and download pages, respectively:

https://www.sereby.org/site/All%20in%20One%20Runtimes&lang=en

https://www.sereby.org/site/downloads/All%20in%20One%20Runtimes

You don't need to donate anything; just click the Download button and run the installer.  Restart when you're done.

If you get another crash, please upload the associated dump file.

@Peanutjelly231  Sorry for the late reply.  I wanted a second opinion on the crash dump because I wasn't sure what to make of it.  And unfortunately, while it's clear what happened in terms of the error itself, it's not clear why.  This could still be a hardware or a software issue.

So to start, please run Apple's built-in diagnostics:

https://support.apple.com/en-us/HT202731

If you see any result other than "no issues found," please stop here and let me know what reference code(s) you received.  Otherwise, please boot back into Windows and do a repair install:

https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html

If you use an ISO file, you won't need a USB or any other outside device.  This process should allow you to preserve all your data, but if you get to step 13 and are NOT prompted to choose what to keep, back out and start over.

Once you've rebooted, please test the game again.  It's also worth disabling Game Mode and Game Bar, both under Windows Settings > Gaming.

If you get another crash, let me know.

@Peanutjelly231  So you went through the whole repair install process?  If so, and that didn't help, please run a virus scan.  Download Malwarebytes (the free trial is fine):

https://www.malwarebytes.com/mwb-download

Open it, click Scan > Custom Scan > Configure Scan, check all the boxes both for scans and for your C drive (and any other if you happen to have an external plugged in), and let it do its job.  This will probably take at least an hour, so you may want to set it to run while you're doing something else.  Please attach its report so I can take a look.

@Peanutjelly231  Please try another clean boot, again going through the Task Manager's background processes list shutting down anything that doesn't absolutely need to be running.  If you're not sure, err on the side of ending the process in question; you can always reboot your computer if necessary.  And this time, disable any antivirus you're using or any other security-related software (including Malwarebytes).  Disable Windows Defender and Controlled Folder Access as well:

https://support.microsoft.com/en-us/windows/turn-off-defender-antivirus-protection-in-windows-security-99e6004f-c54c-8509-773c-a4d776b77960

https://crinrict.com/blog/2019/03/windows-10-defender-controlled-folder-access.html

While I wouldn't normally suggest doing this, since you don't want your computer to be vulnerable, you should be safe as long as you don't open anything other than Origin and Sims 4.

Additionally, disconnect any external device that isn't critical, basically everything other than your keyboard and mouse.

If that doesn't help, please run memory diagnostics within Windows.  The gold standard is MemTest86, which is free but does require a USB stick you don't mind erasing.  Link and detailed guide:

https://www.memtest86.com/index.html

https://www.overclockersclub.com/guides/memtest86_memory_guide/

If you don't have a spare USB, you can try running Windows's built-in memory diagnostic test.  It's not as thorough but does still catch many issues:

https://docs.microsoft.com/en-us/previous-versions/technet-magazine/ff700221(v=msdn.10)?redirectedfrom=MSDN

Please post the results.

@Peanutjelly231  Just to double-check, did you try a clean boot with everything disabled, as described, or did you only test disabling the security options separately?

@Peanutjelly231  I'm sorry, but the only other thing I can think to suggest is that you wipe the Bootcamp partition and redo it.  If you do go that route, please install ONLY Origin and Sims 4 and see how it goes.  Don't even transfer over any data you save from the current Windows install until you've tested, and don't plug in any peripherals other than the keyboard and mouse.