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MoiraMoser's avatar
MoiraMoser
4 years ago
Solved

Sims 4 crashing to desktop

Hello my game is crashing to desktop, It seems to follow a perfect schedule and either crashes at exactly 24 or 48 in game hours. I've tried everything from removing mods and deleting localthumbcache...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    4 years ago

    @MoiraMoser  Please undo your compatibility mode setting.  It shouldn't be necessary and can only complicate troubleshooting.

    The Sims 4 errors in your dxdiag are access violations, a type of error that's unfortunately too vague to be of much use on its own.  These can be caused by anything from an in-game bug to mods or custom content to a bad driver to a hardware defect.

    Have you specificlally tried playing a new save in a clean user folder?  If not, please do so now: move the entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.  Don't add anything to it yet; just start a new save and see how it runs.

    Please play in one of the base game worlds, and don't download anything from the Gallery either.

puzzlezaddict's avatar
puzzlezaddict
Hero+
4 years ago

@MoiraMoser  Please undo your compatibility mode setting.  It shouldn't be necessary and can only complicate troubleshooting.

The Sims 4 errors in your dxdiag are access violations, a type of error that's unfortunately too vague to be of much use on its own.  These can be caused by anything from an in-game bug to mods or custom content to a bad driver to a hardware defect.

Have you specificlally tried playing a new save in a clean user folder?  If not, please do so now: move the entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.  Don't add anything to it yet; just start a new save and see how it runs.

Please play in one of the base game worlds, and don't download anything from the Gallery either.

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