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ancko's avatar
ancko
New Rookie
5 months ago
Solved

SIMS 4 crashing/ unplayable

I've not been able to play Sims 4 at all after coming back to it this week. Today alone I've had 16 crashes that vary from a few seconds into the intro to a couple of minutes in game. Twice the entir...
crashing
  • ancko's avatar
    ancko
    25 days ago

    Hi, apologies for the late reply! 

    So just to let you know, coincidentally my laptop suffered a major crash and it had to be sent off.  Turned out several pieces of hardware needed replacing including a new motherboard and BIOS. 

    I'm going to assume that contrary to the previous reassurances from their IT dept, it was probably the same BIOS issue all along that's been reported by other players,, because since getting it back Sims 4 is now running perfectly without issue and several other games I had a lot of instability with have improved as well. 

    Consider the matter closed, but thanks ever so much for all your help and suggestions :) 

     

     

     

     

     

     

puzzlezaddict's avatar
puzzlezaddict
Hero+
5 months ago

ancko  The python37_x64 errors are unfortunately very common on newer high-end Intel processors these days.  On desktops at least, the culprit is typically CPU Turbo Boost, a BIOS setting that allows the motherboard to overclock the CPU by default and to a point that it's unstable, at least when running Sims 4.  I don't know what settings would be user-accessible on your laptop, but you could boot into BIOS and have a look.  CPU Turbo Boost is sometimes called something slightly different, but it's always under Advanced and (I believe) always has Turbo in the name.

Before doing that though, check the manufacturer website for any BIOS updates—sometimes that fixes the issue as well.  If not though, see whether you can find a CPU turbo setting and disable it.

  • ancko's avatar
    ancko
    New Rookie
    5 months ago

    Thanks for that. Unfortunately I've already tried changing the CPU turbo setting and it has made no difference.  Hopefully this will be addressed in a patch as EA have already said they intend to continue expanding Sims 4 instead of moving onto a Sims 5, meaning the game is going to have to be playable on newer processors as they come out.  

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