Forum Discussion

lala37991's avatar
4 years ago

Sims 4 Crashing

Howdy! 

I was wondering if anyone was having similar issues with Sims 4 crashing randomly? My game will crash in the middle of gameplay and has been doing this at least since the beginning of August (I recently started playing again). Sometimes it will crash after 30 minutes, other times it can be 2 hours. I removed all of my mods and cc and it still crashes. It never crashes in build mode, only during actual gameplay. Some other troubleshooting steps I have tried:

I ran chkdsk 

Updated my gpu driver

checked for windows updates

did repair in Origin 

set the Origin In-Game setting to off

I have done things like restart my computer and this issue does not occur when I play Stardew or PayDay 2. I did a clean Windows install back in July for a separate issue (I wasn't playing Sims at this time). I believe my computer is good enough to run Sims, but I am not super tech savvy so I may be wrong. I will go ahead and attach the DxDiag log. Also, here is the problem details from when it crashed earlier today:

Description
Faulting Application Path: C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4_x64.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.78.58.1030
Application Timestamp: 610491bc
Fault Module Name: Simulation_x64.dll
Fault Module Version: 1.200.0.524
Fault Module Timestamp: 6104917e
Exception Code: c0000005
Exception Offset: 0000000000300d6f
OS Version: 10.0.19042.2.0.0.768.101
Locale ID: 1033
Additional Information 1: e9bc
Additional Information 2: e9bcc2c77cb88c00a42cf3c8cc8871d3
Additional Information 3: 97e1
Additional Information 4: 97e197325b4e9405f005ce4dcb6c8392

Extra information about the problem
Bucket ID: 9720ae26b31bab56205a48b70ef5648e (1178334203577984142)

3 Replies