Hi,
I go to load up sims 4 and it crashes as I'm loading in to my saved family I have no idea I'm on windows 11. I had to restart a new user on laptop as sims wouldn't load on mu main user I've made sure the new user has administrator rights. DXDIAG added for reference
@woodles30 Thanks for the dxdiag. It looks like Sims 4 might be running out of memory, which would be unsurprising given your laptop only has 4 GB RAM installed, some of which is set aside for graphics processing. So let's see whether freeing up more memory helps.
First, please try playing in a clean boot:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running—you never know what app might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
After restarting your computer, wait five minutes without launching any other apps, then let me know how much memory the Task Manager reports as in use. You'll see it as a percentage in the Memory header. Please also click the Startup tab and take a screenshot of the startup apps, then post it here.
When you're ready to play Sims 4, don't open anything other than Sims 4 and the EA App while testing, not even a browser window. Let me know how it goes.
