sims 4 crashing
When I open my sims 4 game it loads for two seconds then goes back to the EA app. I've done a lot of things to help but it still keeps doing the same thing
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it doesn't say "DISM.exe /Online /Cleanup-image /Restorehealth"
it says "Microsoft Windows [Version 10.0.22631.3296]
(c) Microsoft Corporation. All rights reserved.
C:\Windows\System32>"
@mizzmclamb You're supposed to copy the command, paste it into the PowerShell window, and click Enter.
ignore the post before this one these are the details
Description
Faulting Application Path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exeProblem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.105.345.1020
Application Timestamp: 65e7da79
Fault Module Name: KERNELBASE.dll
Fault Module Version: 10.0.22621.3235
Fault Module Timestamp: 2b72307b
Exception Code: 20474343
Exception Offset: 0000000000065b0c
OS Version: 10.0.22631.2.0.0.768.101
Locale ID: 1033
Additional Information 1: b950
Additional Information 2: b950bf34b4beddf90ec64967d0307f03
Additional Information 3: f591
Additional Information 4: f591d7418505f497fcfc48e5450e06f0Extra information about the problem
Bucket ID: cd6854ed4e45efd7ad100002c23b1142 (2094173838575866178)@mizzmclamb Please try to update all your laptop's drivers. From your dxdiag, it looks like some may be out of date, although I can't be sure without checking the driver support page for your model. Please go here:
https://support.hp.com/us-en/drivers/laptops
Enter your laptop's serial number, choose your OS (just Windows 11 is fine) if prompted, and you'll land on the driver download page for your laptop. You should see an option to let HP check for updates and install whatever is necessary. Click that, and restart your computer when it's done.
If you want me to double-check the drivers, please link that download page. It doesn't contain any information about your own computer, just the overall model.
Once you've done that, please manually uninstall and reinstall the Nvidia graphics driver. Here's how:
Rather than installing the newest driver available from Nvidia, please manually download the newest one from HP. On the same download page, click All Drivers, then open the Driver-Graphics category, and find the newest Nvidia driver by date. Manually download that before uninstalling the current driver so you don't need to go back online to find it.
If these steps don't help, please post a new dxdiag.
What download page? I don't see all drivers anywhere
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