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sf8o4rl761cp's avatar
sf8o4rl761cp
2 years ago
Solved

Sims 4 Damaged/Missing Files Error

I just downloaded the Sims 4 from steam, no custom content or any mods at all. I’ve played the game before with no issues. I now get an error message when I launch the game saying the game files are ...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    2 years ago

    @sf8o4rl761cp  If you use a third-party antivirus, please disable it, then repair the game through Steam: open your game library, right-click the Sims 4 game tile, and select Properties > Local files > Verify integrity of the game files.

    If that doesn't help, or you don't use an outside antivirus, please uninstall Sims 4 from Steam and reinstall it into a different location.  Create a folder on the root level of the drive of your choice, for example C:\Games is fine, but not C:\Program Files\Games.  Create a new Steam library there, as described in this article:

    https://help.steampowered.com/en/faqs/view/4BD4-4528-6B2E-8327#default

    If you prefer, you can move the existing install to the new folder first, also described in the article.  This is less reliable than downloading a fresh copy but also faster; if it doesn't work, go with the fresh download.

    If that doesn't help, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

    Please also let me know which drive you've been installing Sims 4 to if you have more than one.

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@sf8o4rl761cp  If you use a third-party antivirus, please disable it, then repair the game through Steam: open your game library, right-click the Sims 4 game tile, and select Properties > Local files > Verify integrity of the game files.

If that doesn't help, or you don't use an outside antivirus, please uninstall Sims 4 from Steam and reinstall it into a different location.  Create a folder on the root level of the drive of your choice, for example C:\Games is fine, but not C:\Program Files\Games.  Create a new Steam library there, as described in this article:

https://help.steampowered.com/en/faqs/view/4BD4-4528-6B2E-8327#default

If you prefer, you can move the existing install to the new folder first, also described in the article.  This is less reliable than downloading a fresh copy but also faster; if it doesn't work, go with the fresh download.

If that doesn't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Please also let me know which drive you've been installing Sims 4 to if you have more than one.

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