Forum Discussion

Anonymous's avatar
Anonymous
12 years ago

Sims 4 Demo Won't Open?

I found my email from EA last night letting me know I got the demo.  When I logged into Origin, it was in My Games, so I'm pretty sure it wasn't a scam like the one mentioned in the sticky.  I downlo...
pc
GeekySpaceArt's avatar
GeekySpaceArt
12 years ago

The same thing is happening to me, and is happening with simcity as well. I've logged in and out multiple times, and even uninstalled and reinstalled the game. Sims 3 works fine, as well as sims two and I haven't downloaded my other games on this computer yet so I don't know about them.

crinrict's avatar
crinrict
Hero+
12 years ago

Could you post this info: 

  1. Click on Start and then type the following into the search prompt at the bottom: perfmon /rel
  2. Press Enter to proceed.
  3. A window will open and in there you can click on the red circles with a white X.
  4. After clicking the X, the info on the bottom will update. Choose the Sims 4 Demo Critical Event one and right click on it and choose "View Technical Details"
  5. Now on the next window, choose Copy to clipboard at the very bottom and post this into a reply to us here.
  • Anonymous's avatar
    Anonymous
    12 years ago

    Hello! I've had the exact problem. I did as you said but there isn't any critical event for the sims 4 demo.

    • crinrict's avatar
      crinrict
      Hero+
      12 years ago

      Could you check in the task manager if you see any SIms 4 process starting at all.

  • Anonymous's avatar
    Anonymous
    12 years ago
    Source
The Sims™ 4 Create A Sim Demo

Summary
Stopped working

Date
‎8/‎12/‎2014 1:45 PM

Status
Report sent

Description
Faulting Application Path:	C:\Program Files (x86)\Origin Games\The Sims 4 Create A Sim Demo\Game\Bin\TS4CAS.exe

Problem signature
Problem Event Name:	BEX
Application Name:	TS4CAS.exe
Application Version:	1.0.233.190
Application Timestamp:	02003040
Fault Module Name:	igd10umd32.dll_unloaded
Fault Module Version:	0.0.0.0
Fault Module Timestamp:	4aba7282
Exception Offset:	0a051310
Exception Code:	c0000005
Exception Data:	00000008
OS Version:	6.1.7601.2.1.0.256.48
Locale ID:	1033
Additional Information 1:	957e
Additional Information 2:	957e793145725ec0f58a398cfccda2bf
Additional Information 3:	c698
Additional Information 4:	c6986339818002febe46959eb076ab29
    • crinrict's avatar
      crinrict
      Hero+
      12 years ago

      This seems to be an issue with your graphics drivers. 

      Try updating or reinstalling your graphics drivers.

      • Anonymous's avatar
        Anonymous
        12 years ago

        how do you update your graphics driver?

  • Anonymous's avatar
    Anonymous
    11 years ago

    I have the same problem so I'll reply to this with my code:

    Source
    The Sims™ 4 Create A Sim Demo

    Summary
    Stopped working

    Date
    ‎8/‎5/‎2015 15:19

    Status
    Report sent

    Description
    Faulting Application Path: C:\Program Files\Origin Games\The Sims 4 Create A Sim Demo\Game\Bin\TS4CAS.exe

    Problem signature
    Problem Event Name: BEX
    Application Name: TS4CAS.exe
    Application Version: 1.0.237.100
    Application Timestamp: 02010040
    Fault Module Name: igd10umd32.dll_unloaded
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 4aba7282
    Exception Offset: 0a461310
    Exception Code: c0000005
    Exception Data: 00000008
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033
    Additional Information 1: 38e0
    Additional Information 2: 38e01b8caa5f4573903fce04b6e3f371
    Additional Information 3: a21e
    Additional Information 4: a21e4c74bd81c7628b35af4e2744c953

    Extra information about the problem
    Bucket ID: 138232353

  • Anonymous's avatar
    Anonymous
    11 years ago

    Here's the information:

    Source
    The Sims™ 4 Create A Sim Demo

    Summary
    Stopped working

    Date
    ‎12/‎08/‎2015 12:58

    Status
    Not reported

    Description
    Faulting Application Path: C:\Program Files (x86)\Origin Games\The Sims 4 Create A Sim Demo\Game\Bin\TS4CAS.exe

    Problem signature
    Problem Event Name: BEX
    Application Name: TS4CAS.exe
    Application Version: 1.0.237.100
    Application Timestamp: 02010040
    Fault Module Name: igd10umd32.dll_unloaded
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 4aba7282
    Exception Offset: 0ad71310
    Exception Code: c0000005
    Exception Data: 00000008
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 2057
    Additional Information 1: 38e0
    Additional Information 2: 38e01b8caa5f4573903fce04b6e3f371
    Additional Information 3: a21e
    Additional Information 4: a21e4c74bd81c7628b35af4e2744c953

    • crinrict's avatar
      crinrict
      Hero+
      11 years ago

      I think that DLL comes from the Intel Graphics Drivers.


      Try reinstalling/updating your drivers.

  • Anonymous's avatar
    Anonymous
    10 years ago

    Source
    The Sims 4

    Summary
    Stopped working

    Date
    ‎4/‎4/‎2016 5:52 PM

    Status
    Not reported

    Description
    Faulting Application Path: C:\Program Files (x86)\Origin Games\The Sims 4 Create A Sim Demo\Game\Bin\TS4CAS.exe

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: TS4CAS.exe
    Application Version: 1.0.293.1110
    Application Timestamp: 56f33642
    Fault Module Name: igdumd32.dll
    Fault Module Version: 9.17.10.3347
    Fault Module Timestamp: 5272a0b5
    Exception Code: c0000005
    Exception Offset: 0000de45
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional Information 1: 0022
    Additional Information 2: 00221e6e93c60894083fbca32734f91a
    Additional Information 3: c9d4
    Additional Information 4: c9d4b353ecafdfd48bd8261e242222bb

    I know I'm not the OP, but I am having the same problem, and would like any advice/help I can get.  Thanks!

    • crinrict's avatar
      crinrict
      Hero+
      10 years ago
      @calamityProphet wrote:

      Source
      The Sims 4

      Summary
      Stopped working

      Date
      ‎4/‎4/‎2016 5:52 PM

      Status
      Not reported

      Description
      Faulting Application Path: C:\Program Files (x86)\Origin Games\The Sims 4 Create A Sim Demo\Game\Bin\TS4CAS.exe

      Problem signature
      Problem Event Name: APPCRASH
      Application Name: TS4CAS.exe
      Application Version: 1.0.293.1110
      Application Timestamp: 56f33642
      Fault Module Name: igdumd32.dll
      Fault Module Version: 9.17.10.3347
      Fault Module Timestamp: 5272a0b5
      Exception Code: c0000005
      Exception Offset: 0000de45
      OS Version: 6.1.7601.2.1.0.768.3
      Locale ID: 1033
      Additional Information 1: 0022
      Additional Information 2: 00221e6e93c60894083fbca32734f91a
      Additional Information 3: c9d4
      Additional Information 4: c9d4b353ecafdfd48bd8261e242222bb

      I know I'm not the OP, but I am having the same problem, and would like any advice/help I can get.  Thanks!

      That's an issue with your graphics drivers. Try updating them and if that doesn't work, uninstall and reinstall them.

  • Anonymous's avatar
    Anonymous
    9 years ago
    @crinrict wrote:

    Could you post this info: 

    1. Click on Start and then type the following into the search prompt at the bottom: perfmon /rel
    2. Press Enter to proceed.
    3. A window will open and in there you can click on the red circles with a white X.
    4. After clicking the X, the info on the bottom will update. Choose the Sims 4 Demo Critical Event one and right click on it and choose "View Technical Details"
    5. Now on the next window, choose Copy to clipboard at the very bottom and post this into a reply to us here.
    Ive tried this but sims 4 demo didnt come up. origin also wont open now so im at a loss ☹️

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