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Anonymous's avatar
Anonymous
11 years ago

Sims 4 digital deluxe (pre-ordered & pre-loaded) won't startup.

i don't understand why I haven't seen a solution to this yet.... i pre-ordered and pre-loaded (days ago).  When I go to play it just thinks for a few seconds then.... nothing.  No errors, no white s...
pc
crinrict's avatar
crinrict
Hero+
11 years ago

Could you post this info: 

  1. Click on Start and then type the following into the search prompt at the bottom: perfmon /rel
  2. Press Enter to proceed.
  3. A window will open and in there you can click on the red circles with a white X.
  4. After clicking the X, the info on the bottom will update. Choose the Sims 4 Critical Event one and right click on it and choose "View Technical Details"
  5. Now on the next window, choose Copy to clipboard at the very bottom and post this into a reply to us here.
Anonymous's avatar
Anonymous
11 years ago

Sorry there are no Sims4 critical events.  its more like sims4 won't even "try" to startup.   PC just thinks for a while then stops... no crashing

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