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pawwsz's avatar
pawwsz
6 years ago

Sims 4 disappearing call notifications from boss and principal

Hello everyone,

I apologize in advanced if I have posted this in the wrong thread/and or not given enough information. This is my first time posting here and even the internet can't seem to help me with my problem. So anyway my operating system is Windows 10 version I have a Hp Pavilion Notebook with 8 GB of RAM installed (not sure if this is relevant or not). And I use the Origin version of the Sims 4.

I do use mods, however I have removed them and the error still consists. So the problem I am basically having is whenever my sim gets a phone call from the principal or boss, I press the OK button to answer it and it just disappears. I don't get a notification stating what the principal/ boss said (i.e. the student is failing and grades need to improve). Like I said before, I have mods and removed them and the error still consists. I even repaired the game no luck. I'm not sure if it's me, or maybe I messed with the sims 4 settings but this is bothering me, a lot. I'm unsure what to do at this point and any suggestions/advice would be greatly appreciated.

Thank you for your time!

pc

3 Replies

  • kreatora's avatar
    kreatora
    Hero (Retired)
    6 years ago
    @pawwsz

    If it isn't bug probably some files in the game folder are corrupted. You need to replace them with the new one.
    Step 1. Rename The Sims4 folder to "The Sims4 old"
    Step 2. Fix the game in Origin
    Origin/Library - right-click on TS4 - option "Repair game"
    You have to wait until Origin will fix all packs, not only the base game.
    Step 3. Turn on the game - a new game folder will be created and you will have two - one old, one new
    Step 4. Check if you still have this problem in the newly created game folder. Start a new game with random sim.
    If the problem disappeared
    Step 5. Delete in the new game folder following folders:
    "saves" and Tray.
    Step 6. Go to "The Sims 4 old" folder and copy - your "saves " folder.
    Step. 7, Paste this folder in a newly created game folder.
    Step 8. Do the same with Tray folder and TrayDeleteItems file
    Step 9. Check if there are newly updated version mods you are using.
    Then copy and paste your mods and CC from the old mods folder to the new one. First copy the scripts mods every time checking if the game is working properly. If you have a lot of CC try 50/50 method ( divide your CC into smaller batches for example 50 pieces in one subfolder and check these subfolders one by one)
    Step. 10. Launch the game and check if this problem also disappeared in this old save. However, it may happen that although the new saves will not have this error anymore, the old save will remain damaged.
    The last step - delete The Sims4 old folder.
    Your saves and library will be not changed or damaged

    I don't work for EA

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