i bought the sims 4 in december. i downloaded and played it. i hadn't played in a while and when i tried again it said that i had no games in my library. i tried to reinstall it but i had already used my product code the last time. this is just been a loss of money now. Can anyone help me? and i didn't log in with the wrong account so that is not it.
@MargotDM This usually happens if you log in to Origin client using an account that the game is not linked to. Could you please try logging in using different email addresses you may have to see if the game shows under a different account?
Let us know how you get on!
@MargotDM In this case, please contact an Advisor as they can check your product code and see what is going on here:
1. Click on the following link: http://help.ea.com/ (once there make sure that your country is correctly select in top left hand corner of Help.EA.com)
2. Make sure you are logged in (top right corner) and select 'Help with Game'
3. Find the affected game (if it's an account issue select Origin)
4. Select 'Contact Us' at the bottom right on the new page
5. Select your platform and then 'Next'
6. Select topic from the drop down menus, type in a short description of your issue and select 'Next'.
7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.
