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Lime275's avatar
Lime275
2 years ago
Solved

Sims 4 DLC key not working

I bought a game key of the sims 4 seasons from cd keys. I’ve never had any problems before but when i activated the key it activated like normal but it wouldn’t let me download. Now it says i have not purchased seasons but when i try to activate the key again it’s assigned to my account but says it has already been used. 

Has anyone had this problem?? any help 

pc
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    Hey there @Lime275,

    If you're running into any issues with a code purchased through a 3rd party retailer, you'll need to reach back out to that retailer to look into a refund or replacement for this purchase. 

    Please also read over the post here for more information on where to safely purchase packs from. 

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  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @LouieNJ  Please check your order history (under Account Settings) on ea.com.  Let me know whether you see the purchases, and if so, whether you can find any evidence of a refund, full or partial, for any of them.  Please list the packs in question as well.

  • c4spp3rr_'s avatar
    c4spp3rr_
    2 years ago

    How did you get it downloaded? I am having the same issue 

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @c4spp3rr_ 

    Which pack specifically are you having issues with, and where was this pack purchased from? 

  • Ritsako14's avatar
    Ritsako14
    10 months ago

    Hello

    I talked with support but that site is bad and i did everything they told me to and still nothing . I cant even answer to them as those cases wont open, let me read or write to them.

    I brought both keys(horse pack and lovestruck) from G2A and they have on the games the name Preorder bonus ( i still dont know what that means)

    I reinstal the games and both DLC are not on the list

    I fixed it and still nothing

    I did App recovery still nothing

    I unistal EA APP still nothing

    I even open it as administrator still nothing

    I moved the files as administrator still nothing

    It still shows the games as in-game content.

    What else do i have to do??? Im stuck

  • AktionFigurine's avatar
    AktionFigurine
    Seasoned Newcomer
    10 months ago

    What did they tell you? I'm having the very same issue. I even blamed the seller thru eBay that he gave me a faulty key until I saw my second attempt didn't go thru either!

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