Sims 4 Doesn't Recognize My Video Card
Hello! I recently bought an Asus Zenbook and my Sims 4 doesn't recognize the video cards. They're up to date and should be able to run the game no problem. There are currently no mods in the game bu...
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@Pooka20 Your graphics card not being recognized shouldn't have any bearing on this. But if you want to get the card recognized and see whether it helps, that's simple. I added both the integrated chip and the dedicated card to this file:
https://drive.google.com/file/d/1n1pA375fZBRJbWlBHAPbhUoBuMP7yOCV/view?usp=share_link
Take the - off the name, so it's called GraphicsCards.sgr , and drop it in Documents > Electronic Arts > The Sims 4 > ConfigOverride. The game will use this file rather than the one in the program files, and you can delete this file any time you want to go back to using the original.
I still think this might be a custom content issue, but it might also be worth testing how the game runs on your computer's integrated graphics chip. Open Windows Settings, then System > Display > Graphics settings, click Browse, add TS4_x64.exe, click on it and select Options, then choose the power-saving option. That should list the Xe graphics rather than the high-powered one, which should list Arc graphics.
You can double-check that the game is now using your integrated (Xe) chip in config.log, after you've launched the game again of course. This is not a solution or even a good workaround, since the Arc card is so much faster than the Xe chip, but it would at least let you know whether the problem is with the Arc card or its driver rather than with Sims 4 or with something else on your system.
@puzzlezaddict I don't have any CC in the game anymore and I've reinstalled it.
I followed your directions and changed my graphic setting from ARC to Xe. On Xe the game runs, but it opens in window mode for some reason.
When it's set to run on the ARC card it still shows an "unrecognized video card error" and refuses to start the game.
Any suggestions?
Here's a pic of the game in Xe mode.
@Pooka20 With the game using the Xe graphics chip, please post the first 40 or so lines of Config.log. (Stop when you get to Options.) You can delete your user and computer names, about 20 lines down; the file doesn't contain any other personal information.
@puzzlezaddict I talked with Asus, and they said this laptop won't support Sims 4. It's just odd because it played the game with EVERYTHING for months. I guess I just bought the wrong laptop =/.
I attached the config.
@Pooka20 Asus support is wrong. Frankly, even if it were true, that would be an incredibly shoddy result for a gaming laptop that is heavily marketed as such. I'd love to speak to that support rep myself and share some thoughts, but suffice it to say that that statement is categorically incorrect and also totally irresponsible. Now if Asus wants to give you a full refund so you can go buy something else, that's fine. But making up a bad answer and punting is not the way to go.
Your config file shows the Xe chip isn't recognized. I triple-checked my work before uploading the GraphicsCards.sgr file, but I checked it again just now to be sure, and the device ID is in the file. So there are a few possibilities here. One is that you didn't remove the - sign from the file. Please double-check that and that the file name is properly capitalized. Another possibility is that you added the .sgr file to the wrong ConfigOverride folder, not the one the game is reading. Please make sure it's in the correct folder; here's how to find it:
https://sims4.crinrict.com/eng/2018/07/how-to-find-your-user-folder/
Finally, you'll have needed to launch Sims 4 once after adding the .sgr file to ConfigOverride, and you'll need to look at the Config.log that's in the proper user folder, again the one in the file path the game provides.
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