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stormymind's avatar
stormymind
2 years ago
Solved

Sims 4 Download - Stuck on Prepairing

Hello. I recently got a new flash drive for more storage for the sims 4. I uninstalled and reinstalled the sims 4 so I could move the download folder, but every single time, no matter what I tried, i...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    2 years ago

    @stormymind  Hopefully you're formatting the external drive, not the internal one.  If so, that's a good suggestion, and make sure it's using NTFS.  If you have any trouble formatting the drive, or you still can't download Sims 4, format it as something else, disconnect it (the proper way), then format it again as NTFS.

vesperiiah's avatar
vesperiiah
2 years ago

I am having the exact same issue. Do you have any suggestions or links on how to format the hard drive? 

  • NovaUndone's avatar
    NovaUndone
    2 years ago

    Im having the exact same issues. I can't download it at all, I've tried everything, even going as far as resetting my computer. I've tried downloading other games, and they work fine, just not the Sims

    • EA_Solaire's avatar
      EA_Solaire
      Icon for Community Manager rankCommunity Manager
      2 years ago

      Hey there @NovaUndone,

      This sounds like you may have some issues with your base game entitlement for your account- live support will need to look over your account details and check this entitlement for you and potentially replace your version of the base game so you can access and play The Sims again. 

      Please contact live support from the help site here so they can investigate into this a bit further with you, I'd also recommend you link this AHQ conversation when you reach out there so the team does have something further to reference. You can let me know if you have any issues getting through the help site.

      • NovaUndone's avatar
        NovaUndone
        2 years ago

        That worked! They replaced the base game and now I'm having no issues!

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