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kashley07's avatar
11 years ago
Solved

Sims 4 Error: Already Running

When I try hit Play on the Sims4, I get an error message that reads: Unable to start. The Sims 4 is already running. 

I have uninstalled both Origin and the Sims several times, cleared everything out of the Task Manager (even though there is nothing Sims or Origin related) rebooted my computer several times, and even tried given access to my Pictures b/c of some random advice on another thread. I also cleared some kind of cache based on advice from another thread. Nothing is working. 

Advice?

  • If you have Windows 10, please, try the following:

    1. Find the "Electronic Arts" folder inside "Documents".
    2. Right click on it and choose "Properties".
    3. In the new window, select the "Sharing", and a few lines below, press the "Sharing..." button.
    4. It will open a new window. There's a drop-down list. Choose "Everyone" and then Add.
    5. Everyone will be added to the list below. Choose "Read/write" in the permission level for everyone.
    6. Save the changes.
    7. Open Origin, log in, and try to launch your game again.

    Let us know if that works for you.

82 Replies

  • wixmil's avatar
    wixmil
    6 years ago
    @mdoggett1976 If you are playing on macOS Mojave and The Sims 4 is not opening:
    Please, make sure you are running the latest version of Origin (10.5.51.32258). If not, make sure to update Origin as well!

    If you are playing on macOS Catalina:
    The game will ask you for permission to access Documents folder. If you accidentally press 'Deny', go to System Preferences -> Security & Privacy -> Files & Folders -> Find “The Sims 4” in list and tick the “Documents Folder” check box to grant access.
  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    6 years ago
    Thanks for all for sharing what worked for you. As this thread is 4 years old it's best to close it here as what caused the issues from 4 years ago will not be the same as what occurs today thread here and will require their own current thread. Thank you.

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