Sims 4 Error code 0e6d1221:df4e8dc:0000012d:912c9c10

Question

I have been playing the Sims 4 since it came out with no problems. I just purchased and downloaded the new kitchen stuff pack. Now I am getting this error code:

Can't run The Sims 4 with the video card in this system. Please check that the video card meets the minimum specifications and that the latest video drivers are installed.

[0e6d1221:1df4e8dc:0000012d:912c9c10]

My computer is not even 2 years old. Help!

phantomlover1717 · Answer

First try this:&nbsp;http://answers.ea.com/t5/The-Sims-4/INFO-REQUEST-Can-t-run-with-the-Video-Card-in-this-System/td-p/4436803If that doesn't work could you post a&nbsp;DxDiag?Please follow this how to on how to gather your DxDiag.You can post the DxDiag by using Pastebin&nbsp;and share the link with us in this topic. Or paste the full thing in between spoiler tags.Don't paste it directly into your answer, because that won't fit.

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Sims 4 Error code 0e6d1221:df4e8dc:0000012d:912c9c10

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