Forum Discussion

Demth's avatar
5 years ago
Solved

Sims 4 expansion appears twice in origin

Hi there!

So a friend of mine has recently purchased Sims 4 Cottage living, and when registering the product with the cd key, the expansion shows up in the library as it should. The weird thing is that there are now two separate entries for the same expansion. One called "The Sims 4 Cottage Living", which is unpurchased and with a buy-button, and a second entry called "The Sims 4 Cottage Living Expansion Pack" which is bought, installed and working. Considering my friend has all the other expansions, game packs, stuff packs et cetera, the collection now looks kind of wonky with two sets of the same expansion, one of them unpurchased. Has anybody else had the same problem, or might this be a temporary glitch? There is also a difference between the information concerning the expansion, so apparently, there are two entries with varying information in the origin library. 

Including a screenshot so you can see what I mean:

Sims 4 Cottage Living Expansion twice

Kind regards,

O

18 Replies

  • LuvMySimz's avatar
    LuvMySimz
    Seasoned Ace
    5 years ago
    @jpkarlsen Already opened a case, thanks. Time will tell if I get a reply. It's really sad what people have to got through just to get what they advertised. They advertised the bonus content with the words "Everyone whos purchaseing CL by Sep 2nd" gets the Gnome on the Go bonus, but when I started the game yesterday I did not get the 3 extra Items. I want what they advertised.
  • jpkarlsen's avatar
    jpkarlsen
    Hero (Retired)
    5 years ago

    @LuvMySimz 

    Are you sure you don't have it? The easiest way to check is to look under Transportation in BB and see if the bicycle are there.

  • LuvMySimz's avatar
    LuvMySimz
    Seasoned Ace
    5 years ago

    @jpkarlsenYes I'm sure. That was the first thig I looked at and everywhere else. Even the Debug section. None of the 3 promised items are in there.

    All there is in the transportation area: 2 bicycles from University and 3 trasnportations from Sulani.

  • LuvMySimz's avatar
    LuvMySimz
    Seasoned Ace
    5 years ago

    Alright, I just had a little chat with EA customer service. After explaining my issue they added the missing Gnome on the Go Bonus stuff to my game.

    Problem solved.

  • I'm now having this issue with the high school years pack  and when i place lots from the gallery it acts like i don't own the pack and  removes a the highschool objects 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @misstko1  Does your content actually appear in-game?  Please load a new save and look for the HSY content, including the bonus items if you're supposed to have them.

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