Sims 4 expansion

@thenewmovement   moved to the sims 4 forum

the cover does not appear in the my games tab  the way we normally get to see our games in the my game tab as with sims 4 the game is merged into one game it's not separated like sims 3 was/is sims 4 packs are downloaded differently see EA_Francois instructions on how to download your pack also if your expansion is still not available, and has been released according to the release dates  schedule here because it is not released yet in some countries until April 4th

http://answers.ea.com/t5/The-Sims-4/Info-The-Sims-4-Get-To-Work-Release-Schedule/m-p/4450364#U445036...

be sure to check your Order history at Origin > Account & Privacy to ensure that the purchase has completed. If your order has stalled or is stuck as Processing past its release date, contact CS

if in the event you need to contact CS

1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Adviser


guide on how to contact CS

http://answers.ea.com/t5/Beta-Archive/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/...

edit typo