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sweetonsims's avatar
sweetonsims
Seasoned Veteran
2 years ago

Sims 4 For Rent won't download

Does this mean I did not pay for the game?

[CM Edit: Personal info removed]

pc

1 Reply

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey there @sweetonsims 

    If your order is currently stuck in a processing state, we'll need the live support team to review your account information with you and see what's causing this transaction to get stuck- here on AHQ, we don't have access to those specific account details to investigate into this. 

    Please contact the live support team for more help on this from the site here: https://help.ea.com/en/help/faq/using-ea-help/

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