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Marryparry's avatar
Marryparry
5 years ago
Solved

Sims 4 freeze/crash since october 15th 2020

Hi. Since yesterday, 15th of october, Sims 4 started freezing/crashing. It seems like major lagspikes that won't recover. I've already read many threads about this issue, but none of the answers solv...
pc
  • Marryparry's avatar
    Marryparry
    5 years ago

    @puzzlezaddict  So...

    I changed the graphics card to another PCI slot, and now it seems to work. Now: A whole ingame day with 13 sims on full graphics and no crash, vs. before: 5-10 ingame min with one sim with crash. No strange glitching either. If this PCI slot is 8x or 16x i'm not sure, but in any case ill contact the company that sold the computer tomorrow. I guess it was a motherboard issue. I'm 99% sure it was not a cable issue, but 1% is more than enough in some cases.

    Thanks so much for following me down this rabbithole @puzzlezaddict . Much appreciated. <3

    Kind regards
    Marryparry

Marryparry's avatar
Marryparry
5 years ago

@puzzlezaddict  So...

I changed the graphics card to another PCI slot, and now it seems to work. Now: A whole ingame day with 13 sims on full graphics and no crash, vs. before: 5-10 ingame min with one sim with crash. No strange glitching either. If this PCI slot is 8x or 16x i'm not sure, but in any case ill contact the company that sold the computer tomorrow. I guess it was a motherboard issue. I'm 99% sure it was not a cable issue, but 1% is more than enough in some cases.

Thanks so much for following me down this rabbithole @puzzlezaddict . Much appreciated. <3

Kind regards
Marryparry

puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

@Marryparry  That's odd that the PCIe slot would stop working properly so soon; the motherboard can't be more than a couple years old, regardless of how recently you bought the computer.  I don't know what board you have, but usually the top PCIe slot is x16 and any others are x8.  That shouldn't matter though: your GPU isn't fast enough to max out a PCIe 3.0 x8 slot.  Still, if the board already has this issue, it's worth considering exchanging it.

Thanks for the update.  I probably wouldn't have guessed it was the slot, at least not for a while, so it's great to know that this was the issue.  Even more helpful is how much information you provided: now I have some idea of what that kind of problem looks like.

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