Sims 4 freezes leaving build mode/red border/can't click

So when I open my game and go to select a house when I land it loads to the house I selected, there’s no control panel at the bottom. Like there’s no sims or their moods, or the phone, or the time and basically all the stuff that’s in the control panel at the bottom of the screen. Also at the top where build mode is and the option menu the control where I can zoom in and out isn’t there, the gallery doesn’t work when I click on it and when I try to go to bike mode it says “this lot is only editable from the World Map” Another problem is that i can’t control anything my sims do. So if I want them to watch the tv and I click on it, the options of what categories to watch doesn’t show up, they’re basically just doing whims. And lastly when I first enter the game to the menu page (where it says new game and load game) when I click the gallery, all the tabs says the letter W over and over and nothing shows up. Please help I don’t know what’s happening with my game. This only happens recently about a few weeks ago and I haven’t been able to play my game. Pleaseee help ☹️