Sims 4 freezes/crashes/ goes to BSOD
Hello everyone, I am encountering issues with Sims 4 which occasionally freezes or suddengly goes directly to some BSOD (and, in both cases, I have to manually restart my computer) or crashes to d...
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@Pen061 The WhoCrashed tool is just reporting the Windows definition of each bug check you get, so it's not really any extra information. It would still be much more efficient to see a minidump. The bug check codes indicate what happened, but not always why it happened, i.e. which driver or other software caused the problem. But of course you wouldn't get a minidump when the game froze without any system errors.
The Reliability Monitor entries aren't from today, and they also indicate your game isn't fully patched: the current patch level, as of a week ago, is 1.62. Even though it's highly unlikely to have anything to do with the BlueScreens, it's still a good idea to update. If Origin isn't letting you, try a repair first, and if that doesn't help (or you can't repair), clear Origin's cache, restart your computer, and try again.
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
If you get another freeze and there's still no new Reliability Monitor entry, please check again in a few minutes. But the fact that there isn't one from a given freeze is also interesting information. If you're interested in sifting through way too much information, you can check the Event Viewer as well (Windows key-R, enter "eventvwr"). You can ignore the informational events and warnings; only the errors (red icon) are worth checking out.
P.S. Yes, the photo is of my cat. It's a couple years old, from when he was still technically a kitten, but he really doesn't like having his picture taken.
@puzzlezaddict Ok, I updated the game to 1.62 (I was waiting because I wanted to understand what was happening with all the freezing/crashing). But as you correctly suspected, the update didn't improve the issue.
I experienced another freeze (twice) and, again, I had to manually reboot.
Aside from the usual Windows updates, I don't see anything new on the latest Reliability Monitor entry, and Event Viewer didn't help either (at least in my eyes).
Anyway, I'm attaching a text file with the last 3 errors I copied from Event Viewer which occured approximately at the same time I had to reboot .
OT even if your cat is not a selfie fan, it's absolutelt adorable! 🙂
EDIT: 3rd freeze, but this time there's something new in the Reliability Monitor entry. It mentions that the Antimalware Service Executable (MsMpEng.exe) stopped working (I'm attaching a file).
These freezes look completely random. ☹️
@Pen061 wrote:
EDIT: 3rd freeze, but this time there's something new in the Reliability Monitor entry. It mentions that the Antimalware Service Executable (MsMpEng.exe) stopped working (I'm attaching a file).
That's part of Windows Defender, and the fact that it stopped working is not a great sign. If you have a third-party antivirus/firewall installed, please disable it, at least for now, and test. If that doesn't help, or you don't have one, it's a good idea to run a couple of basic checks on your Windows system files. Here's how:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
- Post the message you receive here
If you still get a freeze, try playing in a clean boot:
@puzzlezaddictI don't have a third-party antivirus, only Windows Defender, hence I run DISM.exe and scannow. Both didn't show any error.
Strangely enough, yesterday I played a couple of times (probably for 1/1.5 hour each) and didn't experience any freeze. And I played both before and after the two checks.
I doubt the issue is suddenly and magically solved, but I'll try again today to see what happens and I will let you know.
Thank you!
EDIT: I managed to play for 1.5 hr and then I experienced another freeze at 12:45pm; at 12:52 I had to forcefully reboot. Nothing in the Reliability Monitor, in the Event Viewer there was an error, event ID 6008 "The previous system shutdown at 12:23:51 PM on 4/18/2020 was unexpected". But I was still playing at 12:23.
Today I tried again, I managed to play for approximately 40 minutes, before the freeze (at 10:33am).
I found the following errors in the Event Viewer:
-10:21am: Session “PerfDiag Logger” stopped due to the following error: 0xC0000188
-The previous system shutdown at 10:18:57AM on 4/19/2020 was unexpected (again, I was still playing at 10:18).
At 10:34 I had to reboot.
Ok, I tried to play in a clean boot, but I still experienced a freeze. ☹️
The error I keep seeing in the Event Viewer it's always: The previous system shutdown at 6:13:45PM on 4/20/2020 was unexpected. But I was still playing at 6:13.
At 6:53 I had the freeze and had to manually reboot.
Apparently this is the only pattern I'm seeing: after 30/40 minutes since "the system shutdown" error, the freeze happens.
But I really don't know if this occurance has actually something to do with the freeze.
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