Sims 4 freezes/crashes/ goes to BSOD
Hello everyone, I am encountering issues with Sims 4 which occasionally freezes or suddengly goes directly to some BSOD (and, in both cases, I have to manually restart my computer) or crashes to d...
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@Pen061 wrote:
EDIT: 3rd freeze, but this time there's something new in the Reliability Monitor entry. It mentions that the Antimalware Service Executable (MsMpEng.exe) stopped working (I'm attaching a file).
That's part of Windows Defender, and the fact that it stopped working is not a great sign. If you have a third-party antivirus/firewall installed, please disable it, at least for now, and test. If that doesn't help, or you don't have one, it's a good idea to run a couple of basic checks on your Windows system files. Here's how:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
- Post the message you receive here
If you still get a freeze, try playing in a clean boot:
@puzzlezaddictI don't have a third-party antivirus, only Windows Defender, hence I run DISM.exe and scannow. Both didn't show any error.
Strangely enough, yesterday I played a couple of times (probably for 1/1.5 hour each) and didn't experience any freeze. And I played both before and after the two checks.
I doubt the issue is suddenly and magically solved, but I'll try again today to see what happens and I will let you know.
Thank you!
EDIT: I managed to play for 1.5 hr and then I experienced another freeze at 12:45pm; at 12:52 I had to forcefully reboot. Nothing in the Reliability Monitor, in the Event Viewer there was an error, event ID 6008 "The previous system shutdown at 12:23:51 PM on 4/18/2020 was unexpected". But I was still playing at 12:23.
Today I tried again, I managed to play for approximately 40 minutes, before the freeze (at 10:33am).
I found the following errors in the Event Viewer:
-10:21am: Session “PerfDiag Logger” stopped due to the following error: 0xC0000188
-The previous system shutdown at 10:18:57AM on 4/19/2020 was unexpected (again, I was still playing at 10:18).
At 10:34 I had to reboot.
Ok, I tried to play in a clean boot, but I still experienced a freeze. ☹️
The error I keep seeing in the Event Viewer it's always: The previous system shutdown at 6:13:45PM on 4/20/2020 was unexpected. But I was still playing at 6:13.
At 6:53 I had the freeze and had to manually reboot.
Apparently this is the only pattern I'm seeing: after 30/40 minutes since "the system shutdown" error, the freeze happens.
But I really don't know if this occurance has actually something to do with the freeze.
@Pen061 Please upload a couple of crash dump files, if you have them. Open a File Explorer window, and copy and paste C:\Windows\Minidump into the address bar. Grab the last two or three dump files: for each one, right-click and select Copy, then right-click on your desktop and select Paste. Zip them together, upload them to a free filesharing site, and link them here. Please also let me know whether the timestamps on the files correspond at least roughly to the times Sims 4 crashed or froze, if you can tell.
Unfortunately the last dumps file are from several days ago, I guess they're referring to the last BSOD I experienced.
I'm attaching them anyway.
https://drive.google.com/open?id=1nMuQTVFGqAg8eduRBWrLLewTepyzTpBF
Thanks.
EDIT: sorry, it seems they're not readible, I don't know why, maybe because they're too old?
Event Viewer is the only source of (some) information apparently. ☹️
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