Sims 4 Freezing when Exiting on PC
My game keeps freezing when I exit the game from any menu. I always get the choice to force the program to close but it never closes on its own. I've attached my dxdiag. Please help
Forum Discussion
@ExpiredDollies Thanks for the dxdiag and for running DISM and sfc. Your dxdiag shows a handful of Sims 4 errors that could be related to the graphics driver. The driver you have installed is only a couple months old, but try updating it anyway. Here's the newest driver:
https://www.nvidia.com/Download/driverResults.aspx/209266/en-us/
Run the installer as an admin: right-click the download and select "Run as administrator." Choose the Custom (not Express) install, and check the box to perform a clean install. Restart your computer when you're done.
If that doesn't help, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just start a new save and let me know if you see the same issue when you try to quit.
@puzzlezaddict I updated my drivers as you said and it worked! I tried it without mods and with mods and the game is back to closing like normal. Thank you so much for the help!
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