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Anonymous's avatar
Anonymous
9 years ago
Approved

Sims 4 Frozen/Freezing/Crashing at Startup

So Sims 4 is freezing at Startup?

It was working fine, but a few days ago when I launched it and it got to the part when it says 'Sims 4' in blue letters it froze. After 5 seconds or so, the copyright mark came, and then after some MORE waiting the music played. But it's still FROZEN! I've deleted all of my buggy custom content, I've deleted my screenshots and all the stuff in the 'Tray' file, as well as all of the cache but nothing changed! What am I supposed to do?

HELP!

pc

1 Reply

  • crinrict's avatar
    crinrict
    Hero+
    9 years ago

    Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Options.ini (or just re-set all your settings manually)
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave)
    • Custom content like clothing, hair, skins, make up ....
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game. 

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