@kiraliciously861. Most often it is caused by your Tray folder - your library - being overloaded. If you have too many objects in your library sometimes Gallery will not load.
Go to the Documents > Electronic Arts > The Sims 4
Find Tray folder inside The Sims4 folder and move it using the mouse to the desktop
Then launch the game and check if you still can't connect to the Gallery.
If it will be work go once more to the game folder, delete a new Tray folder created by the game. Then copy your old Tray folder and paste it in the game folder. Now you need to delete from your library as many objects as you can. First, remove Maxis's houses - you can always have them again if you want.
2. Another reason may be blocking the connection to the Gallery antivirus program or Windows Defender, disable it, or add Origin and the game to the exceptions.
https://crinrict.com/blog/2019/03/windows-10-defender-controlled-folder-access.html3. The third reason may be broken files in the game folder responsible for connecting to the gallery
In this case, you need to do a factory reset of the game folder
http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199I don't work for EA
