Sims 4 Gallery won't load in game
The community gallery in game will not load. It just keeps circling and then nothing appears. I know it is not network issue related because my sister has the same games on her laptop and is on the s...
Forum Discussion
@kiraliciously86
1. Most often it is caused by your Tray folder - your library - being overloaded. If you have too many objects in your library sometimes Gallery will not load.
Go to the Documents > Electronic Arts > The Sims 4
Find Tray folder inside The Sims4 folder and move it using the mouse to the desktop
Then launch the game and check if you still can't connect to the Gallery.
If it will be work go once more to the game folder, delete a new Tray folder created by the game. Then copy your old Tray folder and paste it in the game folder. Now you need to delete from your library as many objects as you can. First, remove Maxis's houses - you can always have them again if you want.
2. Another reason may be blocking the connection to the Gallery antivirus program or Windows Defender, disable it, or add Origin and the game to the exceptions.
https://crinrict.com/blog/2019/03/windows-10-defender-controlled-folder-access.html
3. The third reason may be broken files in the game folder responsible for connecting to the gallery
In this case, you need to do a factory reset of the game folder
http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
I don't work for EA
1. Most often it is caused by your Tray folder - your library - being overloaded. If you have too many objects in your library sometimes Gallery will not load.
Go to the Documents > Electronic Arts > The Sims 4
Find Tray folder inside The Sims4 folder and move it using the mouse to the desktop
Then launch the game and check if you still can't connect to the Gallery.
If it will be work go once more to the game folder, delete a new Tray folder created by the game. Then copy your old Tray folder and paste it in the game folder. Now you need to delete from your library as many objects as you can. First, remove Maxis's houses - you can always have them again if you want.
2. Another reason may be blocking the connection to the Gallery antivirus program or Windows Defender, disable it, or add Origin and the game to the exceptions.
https://crinrict.com/blog/2019/03/windows-10-defender-controlled-folder-access.html
3. The third reason may be broken files in the game folder responsible for connecting to the gallery
In this case, you need to do a factory reset of the game folder
http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
I don't work for EA
@kreatora Every time after I downloaded the new pack I have not been able to load the sims gallery. It says that all items in it are missing
- @caradanx1 Can you not connect or just red x ?
If it's just red x, what security software are you using ?This happens to me, it won't connect and sometimes it shows red Xs.
@MickeyHammy Please try the suggestions in the first post of this thread:
- @crinrict Hello I’m having the same issue and I’m not tech savvy. Mine is doing the red x then eventually says cannot connect online. It’s been doing this for months! Please help
- Hey I been having this problem I tried everything they listed but was wrong but when I UPDATED MY COMPUTER AND RESTARTED IT gwuala it worked ! So just restart your system that your playing on and make sure the system is updated. I hope this works for you.
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- EA_Cade11 months ago
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