Sims 4 Gallery won't load, lags mouse
I've been having this issue since November. When I attempt to access the gallery in-game, the game freezes up -- thumbnails won't load and the mouse barely moves. The only way I can exit the gallery ...
Forum Discussion
@nurseryfrog
Are you on Mac or PC?
First, try this: Move your Tray folder to the desktop and check if you still have this error. Overloaded, with bugged files inside, the Tray folder may cause this.
If it will not work try doing a factory reset as described in this post:
http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
I don't work for EA
Are you on Mac or PC?
First, try this: Move your Tray folder to the desktop and check if you still have this error. Overloaded, with bugged files inside, the Tray folder may cause this.
If it will not work try doing a factory reset as described in this post:
http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
I don't work for EA
Thanks for your reply! I'm on a PC.
I tried moving the Tray files to the desktop as suggested and still have the issue.
Doing a factory reset makes me nervous but I can give that a try too and report back.
Community Highlights
- EA_Cade11 months ago
Community Manager
