Sims 4 Gallery won't load, lags mouse
I've been having this issue since November. When I attempt to access the gallery in-game, the game freezes up -- thumbnails won't load and the mouse barely moves. The only way I can exit the gallery ...
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Thank you for all your suggestions! I tried a few of them and didn't have luck so I did some more Googling + trial and error and discovered that it's my AVG Free antivirus program causing the issues. When I temporarily turn it off, the Sims 4 gallery works again. However, now I'm trying to figure out how I can have it still turned on while using the Sims... I tried adding Sims 4 as an exception, but the gallery still doesn't work when I try that -- unless I'm doing it wrong.
Let me know if this is something you might know the answer to. Thank you for all your help, I really appreciate it!
Thank you so much this has been driving me mad for ages!
EA_LannaCommunity Manager
Hi @Nuttycharlie,
There's a new thread for this. If you're having this issue could you please pop over there to join the discussion: https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Anti-Virus-blocking-User-Folder-Screenshots/m-p/9572695#M190761
Locking this older thread here in the meantime.
- EA_Lanna
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