I have chatted with advisors several times and nothing seems to work. every time they have me try to download the packs again an error messages that says I didn't pay pops up. However, I have paid. The advisor told me to post in here about it so I am.
Community ManagerHeya Iam_torij17
What's the exact error message you're seeing, can you attach a screenshot to your post for me please?
it goes back and forth between these two
I was just able to download enchanted by nature with no issue
Iam_torij17 EA_Solaire might be out for the weekend, so in the interim, this looks like a problem you'd need EA customer support to solve. First, go to ea.com and find the purchase in your Order History. You'll see the status (Completed, Processing, Failed) there as well. You can provide this and the order number to the support rep you talk to and ask why there's a problem with your ownership.
https://help.ea.com/en/customer-care/
I would strongly recommend live chat rather than email.
