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Anonymous's avatar
Anonymous
8 years ago
Solved

Sims 4 Game failed to load

I was playing my game fine about two days ago when my sims couple got divorced. I was moving out the dad, then went back to play, but the game made an error saying that I had to restart. I left the game and looked to see if it was my mods, so I took them out and updated them, but the game still isn't working.

  • crinrict's avatar
    crinrict
    8 years ago

    Let's try a factory reset first.

    Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    After renaming, repair your game by right clicking on the game in Origin.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Options.ini (or just re-set all your settings manually)
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
    • Custom content like clothing, hair, skins, make up ....
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

    If that doesn't work and you're still having issues, please zip you're entire saves folder, upload to google drive, onedrive or dropbox and PM me the link

7 Replies

  • hi @FUNNYBUNNYEDEE

    what error code are you getting ? Could you post a picture ?

    To me it sounds like a mod possibly corrupted your game ?


    Do you maybe have a backup you could try on an unmodded game ?

  • Anonymous's avatar
    Anonymous
    8 years ago

    I'm getting an error 102, I may have a backup unmodded game...sadly my expertise in computers do not run in that area, so I'll need some assistance. 😞

  • crinrict's avatar
    crinrict
    Hero+
    8 years ago

    Hi @FUNNYBUNNYEDEE

    did you try without any mods installed as well ? Think I read your initial post wrong.

    If not, just move the entire mods folder to the desktop and delete the following file: documents\electronicarts\thesims4\localthumbcache.package (that's a cache file, it will recreate)

  • Anonymous's avatar
    Anonymous
    8 years ago

    Yes @crinrict I did try without mods, but this time I'll delete the cache file. I hadn't done that originally.

  • crinrict's avatar
    crinrict
    Hero+
    8 years ago

    Did you ever make a backup yourself or just the automatic ones ?

  • Anonymous's avatar
    Anonymous
    8 years ago

    No I had never needed to do that...

  • crinrict's avatar
    crinrict
    Hero+
    8 years ago

    Let's try a factory reset first.

    Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    After renaming, repair your game by right clicking on the game in Origin.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Options.ini (or just re-set all your settings manually)
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
    • Custom content like clothing, hair, skins, make up ....
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

    If that doesn't work and you're still having issues, please zip you're entire saves folder, upload to google drive, onedrive or dropbox and PM me the link

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