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immunetree2's avatar
immunetree2
5 years ago
Solved

Sims 4 game freezing/crashing Intel Core Processor

I’ve had Sims 4 on Origin for over 2 years now and it has always done this, though the amount varies wildly. Some days, I can play uninterrupted for hours, and other days (like today) I go in to do s...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    5 years ago

    @immunetree2  Sorry for the late reply; I didn't get a chance to go over the log until tonight.  There is one clear issue: the temperature of your graphics card is much too high.  You can see it here:

    Strangely, the GPU fan isn't running at full load until the temperature gets over 90°, which is hotter than I'd expect the cutoff to be.  There are apps you can use to force the fan to run faster at a lower temp, but the first thing to try is to clean the card's fan.  Given its age, it may be coated in dust; please also make sure it spins properly and that there's nothing blocking airflow inside the case.

    The temps of your other components are fine, although the sensors on one of your hard drives cut out about halfway through the log.  That's not a warning sign itself, and the temperature was low enough at that point that there's no reason to worry; I'm just pointing out that the sensor may not be working.

immunetree2's avatar
immunetree2
5 years ago

Okay, so I did all that and obviously everything isn't magically fixed, bUT I opened the Sims while running hwinfo to get a crash log at about 8AM?? It's now after 11AM and I actually had to close the Sims because it was working too well??? (AKA wouldn't crash) But I figure it's only a matter of time, so I can keep running hwinfo in case it crashes and send you the report?

Also, thank you so much for all your help! You've been very kind and patient, and this isn't the first time you've helped me here. Every reply is so greatly appreciated.

puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

@immunetree2  That works for me.  Just set hwinfo to log data each play session, and if you don't get a crash, you can delete the log when you're done.  If and when it does crash again, upload the log and post here, and I'll have a look.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @immunetree2  Sorry for the late reply; I didn't get a chance to go over the log until tonight.  There is one clear issue: the temperature of your graphics card is much too high.  You can see it here:

    Strangely, the GPU fan isn't running at full load until the temperature gets over 90°, which is hotter than I'd expect the cutoff to be.  There are apps you can use to force the fan to run faster at a lower temp, but the first thing to try is to clean the card's fan.  Given its age, it may be coated in dust; please also make sure it spins properly and that there's nothing blocking airflow inside the case.

    The temps of your other components are fine, although the sensors on one of your hard drives cut out about halfway through the log.  That's not a warning sign itself, and the temperature was low enough at that point that there's no reason to worry; I'm just pointing out that the sensor may not be working.

  • immunetree2's avatar
    immunetree2
    5 years ago

    I truly cannot thank you enough for all your help! You've been a godsend! If I had absolutely any money to spare, I would tip you, my friend.

    Just knowing what you found is extremely helpful, plus I did clean out all the fans in my computer (as well as the rest of the computer itself) and already noticed a difference. Thank you so, so much and hopefully you won't be hearing from me again for some time. 🙂

    Have a wonderful day!

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