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taijahjordan's avatar
taijahjordan
4 years ago
Solved

Sims 4 game keeps crashin log

Hey guys every sense last night my game keeps crashing on loading household lot I thought it was bc I had outdated mods but that wasn’t the case please help I really want to play my game.

PS:I use windows 11

pc
  • puzzlezaddict's avatar
    puzzlezaddict
    4 years ago

    @taijahjordan  Please move the entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be added to the folder you've moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just see whether you can get far enough to start a new save and load into the household.  If that works, please save, quit, restart your computer, and make sure you can still load the household.

    If you get another crash, please run a dxdiag and attach it to a post.

    https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

4 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @taijahjordan  Please move the entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be added to the folder you've moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just see whether you can get far enough to start a new save and load into the household.  If that works, please save, quit, restart your computer, and make sure you can still load the household.

    If you get another crash, please run a dxdiag and attach it to a post.

    https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

  • taijahjordan's avatar
    taijahjordan
    4 years ago

    Update:I took the Mod,Save,tray and screenshots out of my game then I open my game started a new household then play for a bit and it didn’t crash so then I exited the game and put all the stuff back In my game and now it won’t open the household I only can go in CAS please help😭😭

    PS:I did take some mods out to see if that was the problem but it wasn’t!!!!!!!!

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @taijahjordan  Okay, so the game works when you've let it create a new user folder and added back none of your content.  That means the problem is your content, or at least some of it.  Please make another new Sims 4 folder, and this time, add your saves, mods, etc. back slowly rather than all at once.  When the game stops working, you'll know that at least one of the files you just added is a problem, and you can split the last batch of files and retest until you figure out which one.

  • taijahjordan's avatar
    taijahjordan
    4 years ago

    Okay so I did what you told me to and it worked it I was able to load household and play!!!! Thank you so much💕

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