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I've been encountering the same issue as SerraNolwen. Sims 4 has been crashing fairly regularly since early January. I have not yet had a crash while in Build Mode, only in Live Mode, so far. I noticed the issue after I installed the Crystal Creations Stuff Pack and Riviera Retreat Kit on December 29th of last year. I have 60 add-ons installed, including those two. I don't use any mods. Repairing the game has not corrected the issue.
My computer is a desktop running Windows 11 version 24H2. I've got an Intel i9-13900K processor and an Nvidia GeForce RTX 4060 Ti video card. I've updated my video drivers recently to no apparent effect. CPU and GPU temperatures are in nominal ranges after a crash.
Running the game in laptop mode appears to extend the amount of time I can play the game before it crashes. The game has had a maximum uptime of ~two and a quarter hours before a crash while in laptop mode. Tonight, I reset the graphics settings to ultra and unchecked laptop mode and was only able to play for 25 minutes.
Edited post to add DxDiag file
- puzzlezaddict3 months agoHero+
jjbadgett12 The issue may be your 13900K, or rather that the motherboard may be overclocking it automatically and past the point of stability. At least, it's a common issue on newer high-end Intel processors, and your dxdiag lists one python37_x64.dll error, which is what we've been seeing with this type of crash.
Please look for a BIOS update for your board, which helps some of the time. If you don't find one, or installing it doesn't make a difference, boot into BIOS and disable CPU Turbo boost, which will be somewhere in Advanced settings and may have a slightly different name. (It should say Turbo though.) You can look for new errors in the Reliability Monitor (Windows key-R, perfmon /rel) whenever you get a new Sims 4 crash, but please keep in mind that not every overclocking-related crash lists python37_x64 as the faulting module. So even if it's only one in two or three, this is probably still the problem.
As a side note, Teams is crashing a lot, so much so that it's crowding out most of the Sims 4 errors. Check to see whether it's starting with Windows, in the Task Manager's Startup section, and disable it there unless you have a specific reason it needs to be open all the time.
- Nuke6152 days agoNew Ace
It's the 24H2 Windows update that is causing those crashes. I just updated to the 24H2, and all my games now randomly crash, or the computer reboots while playing a game. I read Microsoft is working to track down and fix this bug in their software (it is a common problem). No need to be tweaking your system to try and fix it, it will be a waste of time, as we must wait for a Microsoft patch/update to fix it or rollback to your previous version 23H2.
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