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JAZZ271203's avatar
JAZZ271203
6 years ago
Solved

Sims 4 Game won't load past The sims 4 logo screen.

Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1.51.75.1020 What ex...
pc
  • burin077's avatar
    burin077
    6 years ago

    Hi;

    A few things to try:

    - Update your Graphics/Video Drivers to the latest version.

    - Make sure you currently do not have any Mods/Custom Content (CC) in-game for the first load. (This normally shouldn't matter, but it eliminates the possibility that an out-of-date mod could be causing the issue.)

    - Run a Repair on the Sims 4 installation.

    If you're still having issues at this point, please provide additional information on your computer build. (We recommend providing a DxDiag.)

    Just a note, the Bug Forum is for in-game bugs, not for Technical Issues.

    - B

burin077's avatar
burin077
Seasoned Ace
6 years ago

Hi;

A few things to try:

- Update your Graphics/Video Drivers to the latest version.

- Make sure you currently do not have any Mods/Custom Content (CC) in-game for the first load. (This normally shouldn't matter, but it eliminates the possibility that an out-of-date mod could be causing the issue.)

- Run a Repair on the Sims 4 installation.

If you're still having issues at this point, please provide additional information on your computer build. (We recommend providing a DxDiag.)

Just a note, the Bug Forum is for in-game bugs, not for Technical Issues.

- B

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